ROSA BATEMAN
Summary
Throughout my career, I have demonstrated strong leadership and organisational skills, successfully managing teams, training new employees, and overseeing daily operations to ensure smooth business performance. My experience in retail and veterinary nursing has equipped me with a unique skill set adaptable to diverse work environments and challenges.
Overview
22
22
years of professional experience
Work History
Supervisor & Sales Assistant
Petbarn
01.2022 - Current
- Customer service
- Completing sales
- Working as a team
- File maintenance and management
- Stock ordering, receiving and unpacking
- Assisting customers with purchases
- Phone communication
- Email communication
- End of day register reconciliation
- Training new employees
- Organising staff breaks
- Supervising junior staff
- Handled complaints
- Opening & closing store
- Wide range of knowledge on animal products
- Animal handling
- Dealing with different animal behaviours
- Animal knowledge
- Cleaning duties
Veterinary Nurse
Mildura Veterinary Hospital
01.2015 - 01.2022
- Animal handling
- Anaesthesia monitoring
- Laboratory testing
- Drug administering
- Kennel hand
- Contamination control and cleaning
- Surgical instrument sterilisation
- Emergency medical condition management
- Assist with radiology and ultrasonography
- On call nurse, including after hours, weekends and holidays
- Dealing with different animal behaviours
- Puppy school instructor
- Reception duties
- Account management
- Roster management
- Training new employees
- Client communication
- File maintenance and management
- Stock ordering, receiving and unpacking
- End of day register reconciliation
- End of day cleaning
- Insurance liaison
Veterinary Nurse
Benetook Veterinary Hospital
01.2011 - 01.2015
- Animal handling
- Anaesthesia monitoring
- Laboratory testing
- Drug administering
- Kennel hand
- Contamination control and cleaning
- Surgical instrument sterilisation
- Emergency medical condition management
- Assist with radiology and ultrasonography
- On call nurse, including after hours, weekends and holidays
- Dealing with different animal behaviours
- Puppy school instructor
- Reception duties
- Account management
- Roster management
- Training new employees
- Client communication
- File maintenance and management
- Stock ordering, receiving and unpacking
- End of day register reconciliation
- End of day cleaning
Dog Groomer
Elizabeth Taylor's Canine Clips
01.2010 - 01.2011
- Animal handling
- Animal grooming
- Reception duties and account management
- Customer service and client communication
Customer Service
River Road Furniture, Pottery & Cafe
01.2004 - 01.2010
- Café attendant
- Food and Beverage preparation
- Gift shop attendant
- Register operator
- Cleaning
- Reception duties and answering phones
Education
Cert IV - Veterinary Nursing
Animal Industries Resource Centre
01.2021
Cert II & III - Companion Animal Services
Sunraysia Institute of Tafe
01.2011
Year 12 - undefined
St Josephs College Mildura
01.2009
Skills
- Customer service
- Telephone communication
- Problem solving
- Working under pressure
- Team player
- Fast learner
- Up for any challenge
Timeline
Supervisor & Sales Assistant
Petbarn
01.2022 - Current
Veterinary Nurse
Mildura Veterinary Hospital
01.2015 - 01.2022
Veterinary Nurse
Benetook Veterinary Hospital
01.2011 - 01.2015
Dog Groomer
Elizabeth Taylor's Canine Clips
01.2010 - 01.2011
Customer Service
River Road Furniture, Pottery & Cafe
01.2004 - 01.2010
Cert II & III - Companion Animal Services
Sunraysia Institute of Tafe
Year 12 - undefined
St Josephs College Mildura
Cert IV - Veterinary Nursing
Animal Industries Resource Centre
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