ROSANNA WHITE
Port Macquarie
Summary
Experienced non-medical Care Provider offering 3 years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with adolescence and adults, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail.
I believe I will be a great addition to your team. With my past experience, I have gained skills which I strongly believe will enhance my ability to excel in this position, if given the opportunity.
I have a gentle touch and caring attitude centered on treating people with dignity and respect. I am a collaborative team player with strong clinical and interpersonal skills. I am available any day of the week, mornings, evenings.
Overview
9
9
years of professional experience
Work History
Aged Care Support Worker
EACH
09.2022 - 08.2023
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Provided compassionate and patient-focused care to cultivate well-being.
Receptionist
El Paso Motor Inn
02.2022 - 11.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
Receptionist/Guest Service Attendant
NRMA Breakwall Holiday Park
02.2021 - 01.2022
- Greeted guests upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responding to enquiries and organising the best solution
- Reservation operations, including bookings, accurate management of online booking systems and information, communicating with colleagues and customers
- Remaining focused on the guest to ensure they have a superior experience
- Ability to work flexible hours.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Maintained neat and orderly front desk and lobby area to uphold hotel standards.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Maintained high level of professionalism and discretion when dealing with guests.
Reception Attendant / Café Operations / Covid Marshall
Billabong Zoo & Wildlife Park
12.2019 - 02.2021
- Greet, service and welcome guests
- Electronic communications
- Phone operations
- Café operations, food and beverage preparation and delivery, cleaning
- Maintaining safe practises in accordance with COVID guidelines
Medical Receptionist
Dr Bruce White Orthopaedic Surgery
02.2019 - 12.2019
- Appointment bookings, preparation of paperwork for consultations
- Receiving and making phone calls, electronic communications
- Effective communication between doctors, patients and hospital
- Ensuring patient confidentiality
- Accurate Data entry including client details, relevant insurances, work related injuries, personal information.
Disability Support Worker
Valley Industries
01.2017 - 01.2019
- Time management
- Maintenance of client paperwork
- Responsibility for client interactions and safety.
Café Attendant
Big 4 Red Head Caravan Park
01.2015 - 01.2018
- Café operations, food and beverage preparation and delivery, cleaning
- Responding to customer enquiries and providing area and site information.
Education
ROSA -
St Clares High School
Taree, NSWHLTAID011 Senior First Aid Certificate - First Aid
TAFE NSW
Port Macquarie, NSW10.2022
Certificate III Individual Support - Individual Support
TAFE NSW
Port Macquarie, NSW11.2023
Skills
- Dependable and Responsible
- Multitasking and Organization
- Companionship and Emotional Support
- Deliver Exceptional Care
- Sanitizing Surfaces/ PPE Usage
- COVID-19 Safety Policies
- Clean Living Spaces
- Mobility Assistance
- Time Management
- Client Records Management
- Personal Care Assistance
Timeline
Aged Care Support Worker
EACH
09.2022 - 08.2023
Receptionist
El Paso Motor Inn
02.2022 - 11.2022
Receptionist/Guest Service Attendant
NRMA Breakwall Holiday Park
02.2021 - 01.2022
Reception Attendant / Café Operations / Covid Marshall
Billabong Zoo & Wildlife Park
12.2019 - 02.2021
Medical Receptionist
Dr Bruce White Orthopaedic Surgery
02.2019 - 12.2019
Disability Support Worker
Valley Industries
01.2017 - 01.2019
Café Attendant
Big 4 Red Head Caravan Park
01.2015 - 01.2018
ROSA -
St Clares High School
HLTAID011 Senior First Aid Certificate - First Aid
TAFE NSW
Certificate III Individual Support - Individual Support
TAFE NSW
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