Rose Butcher
Innisfail
Summary
Results-driven customer service leader with a track record of enhancing brand reputation and client relationships. Expertise in team motivation, decision-making, and staff training.
Dynamic assistant manager with over four years of experience in customer service and team leadership. Proven ability to resolve issues swiftly, enhance customer satisfaction, and develop training programs that boost team performance.
Offering friendly demeanor and willingness to learn and excel in event customer service. Brings ability to quickly grasp new concepts and apply customer service techniques effectively. Ready to use and develop communication skills and organizational abilities in Employment Consultant role.
Overview
7
7
years of professional experience
Work History
Customer Service
Star Group
Innisfail, QLD
08.2025 - Current
- Provided exceptional customer service by addressing client inquiries promptly.
- Provided exceptional customer service, resolving inquiries and technical issues swiftly.
- Enhanced member retention through personalized engagement and excellent customer service.
- Enhanced brand reputation by delivering exceptional customer service experiences consistently.
- Delivered excellent customer service, resolving issues promptly and ensuring client satisfaction.
- Provided exceptional customer service by addressing inquiries promptly and thoroughly.
- Strengthened client relationships by providing exceptional customer service in all interactions.
Assistant Manager
Hungry Jacks
Innisfail, QLD
08.2021 - 08.2025
- Managed daily operations to ensure smooth service delivery and customer satisfaction.
- Trained and mentored staff on operational procedures and customer service standards.
- Implemented inventory management processes to reduce waste and optimize stock levels.
- Analyzed sales data to identify trends and adjust staffing accordingly for peak hours.
- Developed team schedules to enhance productivity while maintaining labor cost efficiency.
- Resolved customer complaints swiftly, enhancing overall dining experience and loyalty.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Customer Service
Flying Fish Point Cafe
Innisfail, QLD
04.2019 - 07.2021
- Contributed to higher occupancy rates through outstanding customer service.
- Increased sales by providing exceptional customer service and product knowledge.
- Enhanced dealership reputation by delivering exceptional customer service experiences.
- Maintained in-store presence to provide excellent customer service.
Education
Innisfail State College
Innisfail, QLD11-2020
Skills
- Attentive customer service
- Residential customer service
- Adherence to high customer service standards
- Customer service leadership
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Team motivation
- Staff training and development
Timeline
Customer Service
Star Group
08.2025 - Current
Assistant Manager
Hungry Jacks
08.2021 - 08.2025
Customer Service
Flying Fish Point Cafe
04.2019 - 07.2021
Innisfail State College