Rose Linaza

Key Achievements:

• Awarded with the Certificate of Appreciation for implementation and education efforts regarding infection control and PPE procedures in the workplace during the Covid pandemic.
• Promoted to Health Centre Coordinator in 2021. Became first point of contact for first aid, injury assessment and emergency procedures.
• Promoted to Production Line Assistant in 2023. Liaise with operators, supervisors and administration regarding quality product inspections, WHS adherence and overall production attainment.

Duties:

• Enhanced operational workflows by maintaining well-organised documentation systems and updating records accurately as needed
• Improved team productivity with regular effective communication and progress updates alongside diverse colleagues, fostering a collaborative work environment
• Gathered and organised materials to support successful procedures and operations
• In-charge of assisting supervisors in the delegation and management of operators in various roles to ensure assigned duties and daily production targets are reached
• Excellent advocacy and conflict resolution skills in liaising with supervisors and operators regarding concerns to come into a mutual and healthy agreement, while maintaining confidentiality
• Trained in the use of Microsoft Office and other company computer software (such as KRONOS, RiskMan and DoneSafe) to communicate updates and report material to supervisors and colleagues

Duties:

• Provided symptom management to alleviate pain, dyspnoea, nausea, vomiting, constipation, and other distressing symptoms. Utilising pharmacological and non-pharmacological interventions as appropriate.
• Collaborated with patients, families, and interdisciplinary team members, under guidance of a buddy RN to develop individualised End-of Life care plans aligned with patients' goals and wishes.
• Offered emotional support and therapeutic communication to patients and families facing serious illness and end-of-life issues. Provided opportunities for patients and families to express their feelings, fears, and concerns and respecting their cultural or spiritual wishes.
• Ensured patients' comfort and dignity through attentive personal care, assistance with activities of daily living, and environmental modifications. Provided comfort measures such as positioning, massage, and music therapy.
• Advocated for patients' autonomy, dignity, and rights, during ethical discussions and decision-making with healthcare colleagues and Team Leader.
• Providing anticipatory grief support to patients and families facing impending loss. Offered bereavement support and resources to families following the death of a loved one.

Duties:

• Assisted with patient preoperative care, including verifying consent, confirming fasting status, and administering medications with a buddy RN. Provided emotional support and addressed patient concerns.
• Monitored patients closely in the immediate postoperative period, assessing vital signs, pain levels, and surgical site integrity.
• Assessed and dressed surgical wounds as per plan, monitoring for signs of infection or complications, and providing wound care education to patients and their families. Collaborated with wound care specialists as needed.
• Assessed and managed postoperative pain using pharmacological and non-pharmacological interventions. Advocated for adequate pain relief and comfort measures.
• Assisted patients with early mobilisation and rehabilitation activities to promote recovery and prevent complications such as deep vein thrombosis and pneumonia.
• Monitored patients' fluid and electrolyte levels, assessing for abnormalities and administering intravenous fluids as prescribed under supervision of 2 RN buddies.
• Provided patients and their families with information about postoperative care instructions, medication regimens, and signs of potential complications. Offered support and guidance for self-care during the recovery process.

Duties:

• Conducted thorough physical assessments of patients upon admission and throughout their stay.
• Monitored vital signs, assessed symptoms, and recognised any deterioration in health status. Responded accordingly by alerting Team Leader and healthcare providers as required.
• Administered oral, IV and IM medications under RN supervision and as prescribed by physicians, ensuring accurate dosages and timing. Monitored patients for adverse reactions and educated them about their medications.
• Adhered to infection control protocols to prevent the spread of healthcare-associated infections. Implemented hand hygiene practices and maintained a clean and hygienic environment.
• Advocated for patients' rights, preferences, and well-being. Ensured that patients receive compassionate, respectful, and culturally sensitive care.
• Responded to medical emergencies and initiated appropriate interventions to stabilise patients. Participated in code blue procedures as required.

Duties:

• Provided skilled nursing care and assistance to elderly clients such as personal hygiene, wound care, and assistance with mobility
• Provided emotional support and companionship to clients, helping them to cope with the challenges of ageing or illness
• Developed and complied to occupational policies and individualised care plans for each patient, taking into account their unique needs, cultural background and preferences
• Advocated for the clients to the healthcare team, ensuring that they receive the care and support they need to maintain their health and well-being
• Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques
• Upheld infection control and WHS prevention policies as required

Duties:

• Conducted comprehensive assessments of residents' physical, mental, and emotional health. Developed individualised care plans in collaboration with interdisciplinary team members and clients' families.
• Assisted clients with Activities of Daily Living (ADLs) such as bathing, dressing, grooming, toileting, and mobility to promote independence and maintain dignity.
• Monitored clients' dietary intake and nutritional status. Provided assistance with feeding when necessary and collaborated with dietitians to ensure their nutritional needs are met.
• Offered emotional support and companionship to clients, particularly those experiencing dementia, loneliness or anxiety. Provided guidance and counselling to residents and their families as needed.
• Implemented fall prevention strategies, such as keeping walkways clear and assisted clients with mobility aids. Conducting safety assessments of clients' living environments.
• Maintained accurate and thorough documentation of clients' care activities, assessments, and health status. Reported any significant changes or incidents to appropriate healthcare professionals.

Duties:

• Utilised strong verbal and written communication skills to interact effectively with clients ensuring clear and concise information is exchanged
• Delivered high-quality customer service, focusing on satisfaction, empathy, and addressing individual needs professionally
• Skilled in resolving conflicts and addressing client complaints. Applied problem-solving and critical thinking abilities to manage client queries and issues promptly and accurately.
• Demonstrated effective time management and multitasking by handling multiple clients and tasks efficiently in a dynamic and fast-paced environment
• Ensured accuracy in handling transactions and managing client account and records
• Worked collaboratively with the diverse retail team to achieve common goals and provide optimal service and care