ROSE-MARI MELIA
Sunshine Coast,Australia
Summary
Been conscientious by nature allows me to be a Hardworking individual with a drive and passion for success in everything i set out to do. Meticulous and methodical in my planning and organisation has gained me the exemplary ability to work in a high pressured environment that requires attention to detail and working on my own initiative. I have an outstanding record in customer service, focused on communication, Professionalism, and creating a personalised experience by building rapport through my love of conversation. I am confident, bubbly, empathetic and kind in character which enables me to form excellent working relationships and participate well with in team tasks.
Overview
22
22
years of professional experience
Work History
Senior Hairstylist
Stefan Hair Fashions
Mooloolaba, QLD
04.2024 - Current
- Provided professional hair services including cutting, colouring, foiling, toning, blow-drying and styling
- Conducted thorough client consultations to assess hair condition, lifestyle needs and desired outcomes
- Delivered exceptional customer service to ensure client satisfaction and repeat business
- Maintained strong knowledge of current hair trends, techniques and product ranges
- Managed appointment schedules efficiently to maximise productivity and minimise wait times
- Educated clients on aftercare, styling techniques and recommended retail products
- Worked collaboratively with team members to create a positive salon environment
Hairstylist
Harlows Den
Leeds, United Kingdom
09.2021 - 03.2023
- Provided professional hair services including cutting, colouring, foiling, toning, blow-drying and styling
- Coordinated front desk operations and diligently helped in-person clients with knowledgeable assistance.
- Received phone calls to assist clients with enquires and questions, scheduling, rescheduling or canceling appointments with use of the salons booking system.
- Greeted guests upon arrival to create a warm positive Welcome as well as offering refreshments.
- Maintained the salons products and equipment by checking stock for needed supplies and filling relevant paperwork for re-ordering.
- Developed strong client relationships by making clients feel comfortable, employing exemplary listening skills and communication and offering to assist with all clients requests.
Customer Service Representative
Safeguard
Leeds, United Kingdom
01.2014 - 04.2015
- Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
- Offered policy guidance and management to promote asset protection.
- Exceeded company sales goals for new policies.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Writing policy documents, and sending to policy holders.
- Competent on Microsoft Word and Excel.
Retail Sales Associate
Jon Richards
Leeds, United Kingdom
11.2013 - 04.2014
- Initiated friendly conversation with customers to determine level of assistance required.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Customer Service Representative
Europcar UK
Leeds, UK
09.2003 - 11.2006
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
Education
NVQ Level 2 & 3 - Hairdressing
Woodspeen Training Academy
Bradford, UK04.2023
NVQ Level 1,2 And 3 - Motor Mechanics
Kirklees Engineering And Technical College
Huddersfield, UK06.2012
NVQ Level 2 - Customer Service
Europcar UK
Leeds06.2005
High School Diploma - undefined
Boston Spa Comprehensive School
Boston Spa, UK06.2002
Skills
- cutting and styling
- Colour application (foils, root melts, toning)
- Blow-drying and finishing techniques
Hair health assessment and treatment selection - Product knowledge and professional colour mixing
- Client consultations and needs analysis
- Active listening and clear communication
- Building strong client relationships
Managing expectations and delivering results - Client education and aftercare advice
Exceptional customer service - Retail product recommendations and upselling
- Handling feedback professionally
- Rebooking and client retention
- Appointment and time management
- Working efficiently under pressure
- Multitasking in a fast-paced environment
- Maintaining a clean and organised workstation
- Team collaboration and support
- Reliability and punctuality
- Adaptability and willingness to learn
- Maintaining professional appearance and conduct
Instagram hair page
Rosie_stefanhairstudios
Timeline
Senior Hairstylist
Stefan Hair Fashions
04.2024 - Current
Hairstylist
Harlows Den
09.2021 - 03.2023
Customer Service Representative
Safeguard
01.2014 - 04.2015
Retail Sales Associate
Jon Richards
11.2013 - 04.2014
Customer Service Representative
Europcar UK
09.2003 - 11.2006
NVQ Level 2 & 3 - Hairdressing
Woodspeen Training Academy
NVQ Level 1,2 And 3 - Motor Mechanics
Kirklees Engineering And Technical College
NVQ Level 2 - Customer Service
Europcar UK
High School Diploma - undefined
Boston Spa Comprehensive School