Nicola Boston
Mount Helen,VIC
Summary
I am an established senior hairstylist with 13 years of experience wanting to grow further in my career and touch on some area of intest
my promise to my clients is providing them with expert advice and skill. Effectively producing realistic and high quality work ensuring clients understanding and education around their hair needs . Striving for client satisfaction and consistency by going the extra mile therefore making them feel like the only one in the room. By keeping my promise work hard to stay to date and knowledgeable about whats current within the hair and beauty industry. Researching and up skilling wherever possible.
I am passionate about hair and providing the at most care for any client from any walk of life i want to help every person i can have confidence in their appearance whilst having luscious locks. I am a kind, bubbly, outgoing busy mum looking for a new fresh space to further my skills and grow in my career
Overview
11
11
years of professional experience
Work History
Senior Hairstylist
Buninyong Hair and Beauty
10.2020 - Current
- Mentored junior hairstylists, improving their technical skills and enhancing overall team performance.
- Increased salon revenue by upselling various hair care products and services to clients during appointments.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable hairstyles based on individual preferences.
- Developed strong relationships with clients through effective communication and understanding of their specific requirements.
- Promoted the business through word of mouth, handing out business cards and social media
- Resolved customer complaints promptly, demonstrating excellent conflict resolution skills while safeguarding the reputation of the salon.
- Strengthened client loyalty by providing exceptional follow-up care and addressing any post-appointment concerns or questions.
- Maintained a high level of professionalism and expertise in executing complex colour treatments, precision cuts, and advanced styling techniques.
- Participated in staff training sessions on new products to enhance team knowledge and skillset.
- Met with a diverse clientele, accommodating unique needs and ensuring exceptional customer service experiences.
- Provided input on marketing strategies aimed at attracting new clients while retaining existing ones through targeted promotions and incentives programs.
- Assisted in the recruitment process for new stylists, evaluating their skill and personality to fit the salon environment
- Always in high range for achieving any salon targets
- Coached and developed team members to deliver highest level of team culture, client satisfaction and salon performance.
- Completed training in Nak Professional Matrix, Goldwell, Kerasilk, KMS, Dermalogica skincare, Eco Minerals professional makeup
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Maintained regular clients and welcomed walk-in customers.
- Ran my own column and sourced more clientele self promoting within the business
Management
The Four Corners training cafe @ BGT
01.2020 - 03.2020
- Accomplished multiple tasks within the business whilst supporting and training hospitality staff.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Trained hospitality students with the day to day running and expectations of a professional cafe within our training cafe
- Maintained a supportive, safe and inclusive working environment
- Maintained a professional friendly team to ensure service to customers from within the training facility and the public
Restaurant Waiter/Barista
L'Espresso
11.2017 - 11.2018
- Cultivated warm relationships with regular customers.
Salon Assistant and Hair Stylist
Rachel's Hair and Beauty/Ikonic Hair Studio
01.2014 - 01.2017
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Supported our team while gaining skills on the job.
- Shadowed and assisted senior staff members
- Gained education in and out of the salon building confidence in my craft
- Improved efficiency of salon operations by promptly greeting clients, managing their appointments, and addressing any concerns or inquiries.
- Enhanced client satisfaction by providing excellent customer service and maintaining the salon''s cleanliness.
- Demonstrated professionalism with every interaction, creating a welcoming environment that encouraged repeat clients.
- Learnt reception desk, receiving phone calls, entering appointments and client notes.
- Prepared and mixed choler formulas for clients' hair.
- Performed basic and intrigue colour work with the support of my team
- Applied and maintained hair extensions
Education
Goldwell Professional Hair
2024
Nak Professional And Nak Retail
Nak Auatraila
2023
Dermalogica Professional Skin Care
2023
Certificate 3 Hairdressing - Hairdressing
Federation University Australia Unistyle
Ballarat, VIC2013
VCAL (Victorian Certificate in Applied Learning) -
UB Tec (University of Ballarat Technical Education Centre) Year 12, partial completion of Certificate 3 in Hairdressing
01.2011
Cert 2 Hairdressing Partial Cert 3
Unistyle Federation University
01.2010
VCAL (Victorian Certificate of Applied Learning) -
UB Tec (University of Ballarat Technical Education Centre) Year 11, partial of Certificate 2 in Hairdressing
01.2010
Completion of Year 10 Ballarat High School -
VET partial completion of Certificate 2 in Hairdressing (6 Months), VET partial completion of Certificate 3 in Beauty (6 Months)
01.2009
Skills
- Dedicated, organised, reliable, empathetic, respectful, passionate about hair and delivering high quality customer service
- Ability to assess situations in a effective and respectful manner
- Able to relate and work with people from all walks of life without judgment
- Attention to detail, active listening during consultations and during service,
- Able to take direction, excited to keep up with current techniques and learn new skills
- Mens, ladies short/long and kids cutting and styling
- Curly hair specialist,
- Upstyling and special occasion hair
- Blondes, brondes, balayage,
- Reds/violets and coppers
- Men's barbering and clipper artist
- High fashion cutting eg concaved, asymmetrical, butterfly,pixie cuts, wolf cuts, mullets, razor cutting
- Extensions, tapes and micro beads
- Showcase hair for productions
Accomplishments
- Completed Certificate 3 in Hairdressing
- Certification of appreciation Phantom of the opera production
- RSA Certificate
- Certificate 2 in Hairdressing
- Food handlers Certificate
- Student of the month Uni Style SMB
- First aid Certificate level 1
- First aid Certificate level 2
References
- Chanel Dubuisson, Four Corners Cafe, 0424 427 366
- Rachel Kennedy, Ikonic hair studio, 0403 652 201
- Josephine Cartledge, Salon Manager Buninyong Hair and Beauty 0402638543
- Shirley Hefferenan Unistyle Ballarat 53278165
- Carmel West, Former Owner of Turret café, 0439 647 544
Volunteer Experience
- Member of Forest Rangers Soccer Club 2006-12
- Volunteer Clean with Australia Day
- Volunteer costume designer Her Majesties Theatre (Production of ‘Cats’) 2008
- Volunteer hair/wig assistant Her Majesties Theatre (Production of Phantom of the opera) 2011
Timeline
Senior Hairstylist
Buninyong Hair and Beauty
10.2020 - Current
Management
The Four Corners training cafe @ BGT
01.2020 - 03.2020
Restaurant Waiter/Barista
L'Espresso
11.2017 - 11.2018
Salon Assistant and Hair Stylist
Rachel's Hair and Beauty/Ikonic Hair Studio
01.2014 - 01.2017
Goldwell Professional Hair
Nak Professional And Nak Retail
Nak Auatraila
Dermalogica Professional Skin Care
Certificate 3 Hairdressing - Hairdressing
Federation University Australia Unistyle
VCAL (Victorian Certificate in Applied Learning) -
UB Tec (University of Ballarat Technical Education Centre) Year 12, partial completion of Certificate 3 in Hairdressing
Cert 2 Hairdressing Partial Cert 3
Unistyle Federation University
VCAL (Victorian Certificate of Applied Learning) -
UB Tec (University of Ballarat Technical Education Centre) Year 11, partial of Certificate 2 in Hairdressing
Completion of Year 10 Ballarat High School -
VET partial completion of Certificate 2 in Hairdressing (6 Months), VET partial completion of Certificate 3 in Beauty (6 Months)
Similar Profiles
Fatu HalloranFatu Halloran
Senior Stylist at Hair House warehouse and Echo Hair and BeautySenior Stylist at Hair House warehouse and Echo Hair and Beauty
Stephanie PagaldayStephanie Pagalday
Cashier at Beauty EXPO ‘The Hair, Beauty & Barber Supply WareCashier at Beauty EXPO ‘The Hair, Beauty & Barber Supply Ware
Faith BaileyFaith Bailey
Hairdressing Apprentice at S+S Hair and BeautyHairdressing Apprentice at S+S Hair and Beauty
Darryl BrownDarryl Brown
Cabinet Installer at Claytons Kitchens {sub contract self employed }Cabinet Installer at Claytons Kitchens {sub contract self employed }
Josh SouiedJosh Souied
Leading Hand at John Holland GroupLeading Hand at John Holland Group