Rose Parsons
Port Kembla,NSW
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
25
25
years of professional experience
Work History
Assistant Customer Service Manager
Woolworths
Unanderra
11.2023 - Current
- Assisted in managing daily customer service operations and staff scheduling.
- Trained new team members on customer service protocols and company policies.
- Handled customer inquiries and resolved issues to enhance satisfaction levels.
- Supervised staff schedules to optimize workforce management and coverage.
- Managed customer inquiries and resolved issues in a timely manner.
- Collaborated with management to implement new customer service initiatives.
- Resolved escalated customer issues in a timely manner.
- Trained new employees on company policies, procedures, techniques and customer service standards.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Supervised and trained customer service team members to provide exceptional service, driving retention, and satisfaction.
Checkout Operator
Woolworths
Warilla, NSW
06.2003 - 11.2023
- Trained new team members in cash register operation, stock procedures, and customer services.
- Informed customers about store policies, merchandise options, and current promotions.
- Accepted cash and credit card payments, issued receipts, and provided change.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Delivered a high level of customer service to patrons using active listening and engagement skills.
Administration Assistant
FleetServe
Chullora
10.2001 - 07.2002
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Processed financial documents, contracts, expense reports and invoices.
- Checked stock to determine inventory levels and maintain office supply products.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
Skills
- Reliable and Responsible
- Staff Supervision
- Cash Register Operations
- Honest and Dependable
- Complaint Resolution
- Work Task Prioritization
- Problem Solving
- Adaptable and Flexible
Timeline
Assistant Customer Service Manager
Woolworths
11.2023 - Current
Checkout Operator
Woolworths
06.2003 - 11.2023
Administration Assistant
FleetServe
10.2001 - 07.2002