Rosée Zhu
Parramatta,Australia
Summary
Extremely motivated Administrative Assistant with 10+ years administrative experience in diverse office environments. Proficient in providing administrative support to executives, performing office and clerical duties and backing-up data entry operators / front desk workers. Strong people skills with a solid track record in employee mediation and teambuilding. Expert in preparing correspondence, revising documents, distributing mail, and maintaining the database. Known to maintain the confidentiality of office records and clients' information.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Temporary Settlements Officer
Lendlease
08.2024 - Current
- Collected, arranged, and input information into database system.
- Pre-settlement inspection, settlement,
- Hangover customer service.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Administrative Manager
ACSG Real Estate Agency
01.2024 - Current
- Daily paperwork, Sales Advice, Real Estate Agent support, Outbound calls and Emails, and pre-settlement inspection, settlement, hang over customer service.
Sale Admin officer
SALT PHOTOGRAPHY VIDEOGRAPHY PTY LTD
01.2022 - 04.2024
- Engage with our customers across several platforms including live chats, phone calls, emails and in person from time to time
- Answering enquiries, scheduling meetings and sales appointments
- Travel arrangement and booking for customers
- Proactively manage customer issues/complaints
- Identify opportunities to add value to every customer's experience.
Marketing/Admin Assistant
Global Innovation Group Pty Ltd Mentor
06.2021 - 01.2022
- University students' training, especially for the financial and economic majors; PTE & CCL
- Interacting with students and tutors
- Selling courses and services
- Assisting teacher to proofread and edit the handouts
- Customer service and websites design.
Customer Success Specialist
PROSPER EDUCATION Pty Ltd RoyalABC
12.2020 - 06.2021
- Serving global customers (Chinese customers)
- Help clients register student and teacher accounts and Admin Portal System
- Translation of RoyalABC Classroom Application Guide from English to Chinese.
Marketing/Admin Assistant
Mentor Education Corporate Pty Ltd
11.2020 - 06.2021
- University students' training, especially for the financial and economic majors; PTE & CCL
- Interacting with students and tutors
- Selling courses and services
- Assisting teacher to proofread and edit the handouts
- Customer service and websites design
- Daily office and administrative work.
Marketing/Admin Assistant
Distinction Star Pty Ltd
10.2018 - 11.2020
- University students' training, especially for the financial and economic majors
- Interacting with students and tutors
- Assisting teacher to proofread and edit the handouts
- Photoshop for advertising the curriculum
- Daily office and administrative work.
Sales Assistant Lead
CoCoBeauty
03.2016 - 07.2018
- Sales and Customer Service Support
- Office Administration (Customer records, files, office supplies management)
- Receptionist (front desk and telephone)
- Daily office and administrative work.
Administrative & Business Assistant
Unilever
09.2003 - 04.2005
- Business Assistant Responsibilities, Consumer Goods (food, beverages, cosmetics)
- Financial: Take charge of customers' accounts, process and reverse any wrong data entry
- Logistics: Dispatched shipment and followed up customers' inquiries
- Acted as collaborator between the company and third parties
- Customer Service: Tracked delivery of goods, monitored re-orders, negotiate and allocate credit facilities based on customers' credibility and payment status
- Sales: Department representative to communicate with various sectors
- Assisted sales timely and efficiently to handle various unexpected events (eg: out of stock orders, rejected shipment, etc.)
- Supervised the handling of customers' payment accounts.
Marketing Assistant
Roche Pharmaceutical
10.2002 - 09.2003
- Planned and executed various promotional activities and successfully increased the company's sales turnover
- Effectively managed sales personnel and conducted short-term training to assist clerical work personnel.
Education
Business Administration -
Shanghai University of Finance and Trade
Diploma in Law
University of Sydney
Sydney, NSW07.2028
Certificate IV in Accounting And Bookkeeping
Tafe
Sydney, NSW01.2025
Early Childhood Education And Care (CHC50113)
National Institute of Vocational Training Sydney
National Institute Of Vocational Training Sydney 08.2019
Skills
- Microsoft Office
- Sales Support
- File recording systems
- Early Childhood Education
- Emergency Response
- Paperwork Processing
- Follow-up skills
- Microsoft Outlook
- Microsoft Excel
- Customer Relations
- Problem-solving abilities
- Customer Service
- Customer Relationship Management (CRM)
- Active Listening
- Order Processing
- Problem Resolution
- Document Control
- Administrative Support
- E-mail and direct mail marketing campaigns
- Marketing Plans
Certification
- Diploma in Law, University of Sydney, 10/2021, on-going
- Early Childhood Education and Care (CHC50113), National Institute of Vocational Training Sydney Australia, 08/2019
- Certificate of Registration
Languages
English
French
Chinese Mandarin
Timeline
Temporary Settlements Officer
Lendlease
08.2024 - Current
Administrative Manager
ACSG Real Estate Agency
01.2024 - Current
Sale Admin officer
SALT PHOTOGRAPHY VIDEOGRAPHY PTY LTD
01.2022 - 04.2024
Marketing/Admin Assistant
Global Innovation Group Pty Ltd Mentor
06.2021 - 01.2022
Customer Success Specialist
PROSPER EDUCATION Pty Ltd RoyalABC
12.2020 - 06.2021
Marketing/Admin Assistant
Mentor Education Corporate Pty Ltd
11.2020 - 06.2021
Marketing/Admin Assistant
Distinction Star Pty Ltd
10.2018 - 11.2020
Sales Assistant Lead
CoCoBeauty
03.2016 - 07.2018
Administrative & Business Assistant
Unilever
09.2003 - 04.2005
Marketing Assistant
Roche Pharmaceutical
10.2002 - 09.2003
Business Administration -
Shanghai University of Finance and Trade
Diploma in Law
University of Sydney
Certificate IV in Accounting And Bookkeeping
Tafe
Early Childhood Education And Care (CHC50113)
National Institute of Vocational Training Sydney
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