ROSE GILLETT
CARLTON
Summary
Retail professional with proven ability to support pharmacy operations and deliver exceptional customer service. Background includes assisting in inventory management and ensuring accurate prescription fulfillment. Known for effective teamwork and adaptability in meeting dynamic customer needs, while leveraging strong organizational and problem-solving skills.
Overview
4
4
years of professional experience
Work History
ADMIN AND RECEPTION- FIXED TERM CONTRACT
Dr Elise Coghill Obstetrics and Gynaecology
12.2024 - 02.2025
- Optimize front desk tasks to enhance patient satisfaction and streamline operations
- Efficiently manage appointments, records, and billing to ensure smooth clinic workflow
- Maintain accurate medical records and process payments using Clinic to Cloud software
- Build strong relationships with patients and staff to foster a supportive clinic environment
WAIT STAFF
Chiki Chan
09.2024 - 12.2024
- Addressed customer needs, enhancing satisfaction and creating a welcoming atmosphere
- Managed orders with precision, reducing billing errors and improving service quality
- Coordinated with kitchen staff, fostering teamwork and efficient service delivery
- Promoted upselling and specials, increasing average spend and earning positive feedback
- Three-plate carried, served wine and drinks, ensuring a seamless dining experience
PHARMACY ASSISTANT
Direct Chemist Outlet
02.2022 - 10.2024
- Manage customer inquiries and prescriptions, ensuring compliance and accuracy
- Enhanced POS system proficiency, improving transaction speed and precision
- Built strong ties with professionals for effective prescription handling
CHRISTMAS CASUAL
Peter Alexander
10.2022 - 01.2023
- Assisted customers with product inquiries, enhancing shopping experience during peak season
- Maintained organized product displays, contributing to a positive shopping environment
- Collaborated with team to manage change rooms, reducing wait times and improving satisfaction
CHRISTMAS CASUAL
Melbourne Cable Park
12.2021 - 02.2022
- Assisted guests with activities, ensuring safety and facility cleanliness
- Managed bookings and POS, enhancing financial accuracy
- Collaborated with team for smooth operations and guest satisfaction
FRONT OF HOUSE EMPLOYEE
Red Rooster
09.2020 - 01.2021
- Efficiently took orders and processed payments, ensuring smooth service flow
- Enhanced customer satisfaction by promptly addressing inquiries and requests
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment
- Maintained dining area cleanliness, adhering to health and safety standards
Education
BACHELOR OF ARTS - Politics
University of Melbourne
01-2026
AUSTRALIA IN THE WINE WORLD -
University of Melbourne
07.2024
SITHFAB021 - PROVIDE RESPONSIBLE SERVICE OF ALCOHOL
University of Melbourne
01.2024
VICTORIAN CERTIFICATE OF EDUCATION - Philosophy, VCE Legal Studies
Patterson River Secondary College
01-2023
Skills
- Customer Service
- Upselling Techniques
- Attention to Detail
- Administrative Skills
- POS Systems
- Computer Operation
Timeline
ADMIN AND RECEPTION- FIXED TERM CONTRACT
Dr Elise Coghill Obstetrics and Gynaecology
12.2024 - 02.2025
WAIT STAFF
Chiki Chan
09.2024 - 12.2024
CHRISTMAS CASUAL
Peter Alexander
10.2022 - 01.2023
PHARMACY ASSISTANT
Direct Chemist Outlet
02.2022 - 10.2024
CHRISTMAS CASUAL
Melbourne Cable Park
12.2021 - 02.2022
FRONT OF HOUSE EMPLOYEE
Red Rooster
09.2020 - 01.2021
AUSTRALIA IN THE WINE WORLD -
University of Melbourne
SITHFAB021 - PROVIDE RESPONSIBLE SERVICE OF ALCOHOL
University of Melbourne
BACHELOR OF ARTS - Politics
University of Melbourne
VICTORIAN CERTIFICATE OF EDUCATION - Philosophy, VCE Legal Studies
Patterson River Secondary College
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