Rosemary Van Niekerk
Sydney,NSW
Summary
Results-driven professional skilled in researching legal case information and preparing necessary correspondence with strong understanding of legal terminology and processes. Adept in maintaining confidential records and client information. Pleasantly assists attorneys in preparing for trials and other legal proceedings. With almost ten years of experience in customer service bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Overview
6
6
years of professional experience
Work History
Assistant Practice Manager
Sydney Criminal Lawyers
01.2021 - Current
- Resolving conflicts both internal and external to the firm, showcasing my strong communication skills and dedication to achieving optimal outcomes
- Deep understanding of managing high-pressure environments, handling diverse administrative tasks, and providing exceptional client service
- Consistently demonstrating my strong work ethic and self-motivation by efficiently managing a high volume of tasks and effectively communicating with clients and colleagues
- Ability to navigate complex legal matters and assist in legal research showcases my dedication to supporting the team's success
- Maintained the highest client conversion rate within the administrative team, demonstrating my dedication for building rapport and understanding client needs effectively.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practices mission and values.
- Supervised team of 10 office personnel.
Medical Receptionist
Fairfield Chase Medical And Dental Centre
02.2018 - 06.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Organized paperwork such as charts and reports for office and patient needs.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Education
Real Estate
Entry Education
Higher School Certificate -
Canley Vale High School
Canley Vale, NSWSkills
- Schedule Management
- Client consulting
- Critical Thinking
- Decision-Making
- Negotiation
- Legal Document Preparation
- Client Communication
- Legal Research
- Interviewing Clients
- Task Prioritization
- Legal/Court Processes
- Client service and support
References
Available upon request
Timeline
Assistant Practice Manager
Sydney Criminal Lawyers
01.2021 - Current
Medical Receptionist
Fairfield Chase Medical And Dental Centre
02.2018 - 06.2021
Real Estate
Entry Education
Higher School Certificate -
Canley Vale High School
Similar Profiles
Caitlyn McInnesCaitlyn McInnes
Personal Assistant at Dribbin and Brown Criminal LawyersPersonal Assistant at Dribbin and Brown Criminal Lawyers
Merveille KamgneMerveille Kamgne
Legal Intern Oregon Criminal Defense Lawyers Asc. at Oregon Criminal Defense Lawyers AssociationLegal Intern Oregon Criminal Defense Lawyers Asc. at Oregon Criminal Defense Lawyers Association
LILLIAN BONEPARTELILLIAN BONEPARTE
Unit Chief-Supervisory Intelligence Analyst at FBI, Criminal Intelligence Section, Criminal Investigative DivisionUnit Chief-Supervisory Intelligence Analyst at FBI, Criminal Intelligence Section, Criminal Investigative Division