ROSHAN KARKI
Parap,NT
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues. Accurate Pharmacy Clerk with extensive history in pharmacy settings. Committed to ensuring exceptional customer service and retention. Driven professional with several years of experience in hospitality industry and events planning. Strong customer service, organization and time management skills. Dedicated to providing top-tier service to guests and event attendees.
Overview
2
2
years of professional experience
Work History
CUSTOMER SERVICE
BWS
Bakewell, Northern Territory
07.2023 - Current
- Serving customers, replenishing products on shelves and display units, responding to customers' inquiries.
- Managed a team of 10+ Customer Service Representatives ensuring they provided excellent customer service at all times.
- Developed processes for customer service operations to ensure consistency in customer service delivery.
- Greeted visitors and provided customer service assistance.
Betting Operator
TABS
Fannie Bay, NT
06.2023 - 08.2023
- Processed customer payments, withdrawals, deposits and refunds in a timely manner.
- Monitored game tables and directed patrons to open seating.
CUSTOMER SERVICE
SUBWAY
04.2023 - 07.2023
- Serving customers their orders, prepare and make sure everything is fresh.
- Coordinated customer service initiatives to ensure consistent delivery of excellent customer service.
- Provided excellent customer service during meal times.
Education
Bachelor in IT -
Charles darwin university
01.2026
Certificate II in Security Operations -
Alana Kaye College
Darwin, NT01-2025
Diploma in Computer science -
The Times International College
01.2021
Skills
- Customer Service
- Subway
- Effective communication
- Creativity
- Time management
- Leadership
- Serving Customers their orders
- Prepare and make sure everything is fresh
- Communication
- Problem solving
- Critical thinking
- Product knowledge
Personal Information
Title: SALES ASSISTANT
Hobbies and Interests
- MUSIC
- EXPLORING NEW PLACES
- SPORTS
- VOLUNTEERING
Languages
English
Professional
References
References available upon request.
Timeline
CUSTOMER SERVICE
BWS
07.2023 - Current
Betting Operator
TABS
06.2023 - 08.2023
CUSTOMER SERVICE
SUBWAY
04.2023 - 07.2023
Bachelor in IT -
Charles darwin university
Diploma in Computer science -
The Times International College
Certificate II in Security Operations -
Alana Kaye College
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