Roshna Dahal
Parramatta,NSW
Summary
Motivated and reliable customer service professional with experience in fast-paced retail and hospitality settings. Capable of assisting customers, maintaining store presentation, and supporting daily store operations. Excellent communication and teamwork skills, as well as a proactive approach to customer service and sales. Has a valid Responsible Service of Alcohol (RSA) certification and is dedicated to providing excellent customer service while maintaining safe and compliant alcohol service.
Overview
2
2
years of professional experience
Work History
Bar / Hospitality Staff
Station Hotel Parramatta
Parramatta, NSW
01.2026 - Current
- Provided excellent customer service in a busy pub environment
- Served alcoholic and non-alcoholic beverages while following RSA regulations
- Checked customer identification and ensured responsible service of alcohol
- Restocked beverages and assisted with inventory management
- Managed high-volume service during peak hours and weekends
Retail Sales Assistant
Valore Cellars Parramatta
Parramatta, NSW
05.2024 - 12.2024
- Provided excellent customer service and assisted customers with product selection and recommendations.
- Checked customer identification to ensure compliance with Responsible Service of Alcohol (RSA) regulations.
- Processed sales transactions using POS and EFTPOS systems accurately
- Maintained store presentation by restocking shelves and organizing displays
- Handled customer inquiries and resolved issues professionally.
Front of House Staff
Nando’s
Penrith, NSW
07.2024 - 11.2024
- Provided high-quality customer service in a fast-paced restaurant setting.
- Handled cash, EFTPOS, and POS transactions accurately.
- Resolved customer concerns professionally and efficiently.
- Greeted customers, took orders, and ensured a smooth dining experience
Education
Master of Arts - Media And Communications
Macquarie University
Sydney, NSW11-2026
Skills
- Customer service
- Problem-solving skills
- Staff supervision
- Professionalism
- Check-in procedures
- Project management
- Time management
- Cleaning and sanitation
References
Name: Aashish Gurung
Role: Team Member
Location: Valore Cellars, Parramatta
Phone: 0420565805
Email: oasisgurung18@gmail.com
Timeline
Bar / Hospitality Staff
Station Hotel Parramatta
01.2026 - Current
Front of House Staff
Nando’s
07.2024 - 11.2024
Retail Sales Assistant
Valore Cellars Parramatta
05.2024 - 12.2024
Master of Arts - Media And Communications
Macquarie University