Summary
Overview
Work History
Education
Skills
available time
Certification
Timeline
Generic

Rosie Luo

Sydney,NSW

Summary

Reliable, fast-learning and highly-motivated sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.


Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Assistant

YINIAN Education Technology Development Company
08.2019 - 05.2021

-KPI

-Highly motivated in selling and greeting customers

-Handled customer inquiries, complaints professionally, ensuring a positive experience for all clients.

-Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.

-Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.

Customer Service Assistant

Psychological Conselling Centre of University
12.2017 - 05.2019

-Provide administrative support to team members and management in daily tasks.

-Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.

Sales Assistant

SMFK
02.2023 - 06.2023

-Store supervising

-Stock supervising

-Active teamwork

-Highly motivated in selling and greeting customers

-Excellent customer service& Strong communication

-Assisting with window or exhibition display

Customer Service & Cashier

M Karaoke Bar
07.2024 - 09.2024

-Stock supervisor

-Online customer service

-Handle customer appointments

-Clean and organize workspace

-Utilized POS system to handle customer cash and credit card transactions.


Social Media Operator

Redbook
07.2024 - Current

-Operate fashion-related media accounts

-Online promotion and sales of products

-Good communication with different brand

Education

Master of Science - Psychological Science

University of Glasgow
UK
12.2021

Master of Education - Educational Psychology

University of Sydney
Sydney, NSW
11.2024

Skills

  • Sales expertise
  • Complex Problem-Solving
  • Stock management
  • Cold-calling
  • Goal-Oriented
  • Customer Needs Assessment
  • Customer Service
  • Excellent Communication

available time

Everyday

Certification

RSA

Timeline

Customer Service & Cashier

M Karaoke Bar
07.2024 - 09.2024

Social Media Operator

Redbook
07.2024 - Current

Sales Assistant

SMFK
02.2023 - 06.2023

Sales Assistant

YINIAN Education Technology Development Company
08.2019 - 05.2021

Customer Service Assistant

Psychological Conselling Centre of University
12.2017 - 05.2019

Master of Science - Psychological Science

University of Glasgow

Master of Education - Educational Psychology

University of Sydney
Rosie Luo