Rosie Slater

I worked as a full time stable hand at Warwick Farm Racecourse.My duties included cleaning boxes, walking and swimming horses, grooming, treating injuries, trotting horses for veterinarians.

Strapping horses at the trials and races.

Nominated by employee for Best Newcomer In the Industry - Godolphin Australian Stud & Stable Staff Awards 2023

• Management of Accounts Payable & Accounts Receivable
• Provided high quality customer service to clients and suppliers
• Fortnightly statement run - processing rebills and adjustments
• Review and input of Drivers weekly payroll and upload of payment aba file to CommBiz
• Processing of Monthly (Salary) payroll
• Auditing of Drivers Log Books and Annual NHVR Fatigue Management Audit process
• Office management duties - building maintenance, purchase of office supplies
• Management of Drivers fines and report horse/driver near misses, injuries
• Onboarding of new starters - contracts, setup of laptops & mobiles, uniforms
• Monthly stock takes, purchasing of horse feed and stable/yard equipment.

• Answering high volume of calls in an empathic manner
• Invoicing sales agreements for Memorial Parks
• Accounts management, issuing credit notes, processing of payments
• Daily banking of cash and EFT
• Data entry and maintenance of CRM System
• Relief Reception duties.

• Management of large volume of client accounts using specialist Veterinary Software VisionVPM
• Management of month end statement run
• Reporting accounts to partners of practice
• Debt collection
• Processing EFT,cheque and cash payments
• Processing monthly credit card and EFT direct debit payments using TB Payments
• Customer service, providing detailed explanation of account queries
• Entering syndicate ownership of racehorses
• Liaising with racehorse trainers/representatives/account departments.

• Bank Account reconciliation (Australian and Singapore Bank Accounts)
• Monthly Credit Card reconciliation using MYOB
• Entering of Australian, New Zealand and Singapore customer orders
• Weekly Payroll duties
• Stock control
• Management of CRM programme (ACT!)
• Design of marketing material, newsletters using Indesign, Mailchimp and Swiftpage
• Provided customer service and product information
• Booking of international and domestic freight
• Management of Company Facebook page
• Event management in Australia and International -catering, artwork, travel requirements.

• Welcoming visitors
• Logging PPE
• Booking meeting rooms, organising catering, ordering stationary.

• Answering high volume of calls from Building Supervisors, Home Owners and Sales Representatives
• Creating dockets into job system AS400
• Printing plans from V6 Planning and Production software
• Scheduled service and warranty calls in Sydney and Nowra.

• Executive Assistant to EVA (Equines Veterinary Association) Executive Officer
• Support 15+ Committee Members
• Organised Committee meetings, agenda, meeting location, travel requirements for committee members
• Provided customer service to EVA members
• Answering calls on customer service loop
• Entered A/P and A/R invoices into SAP
• Monthly accruals and reconciliation of the department credit card
• Designed and created content for the Australian Equine Veterinary Journal using Adobe Indesign
• Assisted the Events team with planning of the Bain Fallon Conference
• Created content and updated the EVA website with CPD events, news and resources
• Admin of the EVA Facebook page
• Formatting Publications - Books and Workbooks, 200+ pages using Adobe Indesign
• Managed advertising in the EVA Journal, including selling space, collating articles
• Processing merchandise orders
• Design and produce EVA eNewsletter fortnightly using Informz
• Designed conference marketing materials and proceedings
• Sourcing sponsors for CPD events.

• Reviewed new claims
• Entered claims into the CRM system
• Uploaded documents onto the document management system, Aurora
• Renamed and splitting files using Adobe DC Pro
• Relief reception using a large switchboard
• Answering calls on the customer service line
• Organised catering for meetings and functions
• Entered and coded invoices
• Set up meeting software
• Perform diary management for claims managers
• Typed dictated letters
• Management of file archiving to be sent off site and retrieval of files.