Rosie Truong
Summary
Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings 4 years background maintaining customer satisfaction and contributing to company success.
Overview
9
9
years of professional experience
Work History
Store Manager
Miniso
07.2023 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Supervisor
Sharetea Dandenong
05.2021 - 10.2023
- Hiring and Training new team members.
- Used POS system enter orders and process payments.
- Completed payroll functions, tracked employee leaves, calculated wages, deductions, bonus.
- Recorded deposits, reconciled bank transactions
- Unpack boxes and arrange stock to the storage room
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Sales Assistant
03.2018 - 12.2019
- Assist customers about products info.
- Rotated stock and restocked shelves.
- Managed returns, exchanges and refunds.
- Achieved company-defined sales quotas.
Hotel Receptionist
Boheme La Vie Hotel
02.2017 - 01.2018
Sales Executive
Kitdream Clothing
06.2015 - 06.2017
Education
Diploma - Graphic Design
Arena Multimedia
VietnamCert - Digital Marketing
BMG Business
Bachelor - International Business Management
RMIT University
Vietnam01.2020
Skills
- POS System Operations
- Xero (Accounting Software)
- Customer Service
- Makeup Application
- Visual Merchandising
- Upselling Products
Languages
Vietnamese
Native or Bilingual
English
Professional Working
Hobbies
- Skincare
- Makeup
Timeline
Store Manager
Miniso
07.2023 - Current
Supervisor
Sharetea Dandenong
05.2021 - 10.2023
Sales Assistant
03.2018 - 12.2019
Hotel Receptionist
Boheme La Vie Hotel
02.2017 - 01.2018
Sales Executive
Kitdream Clothing
06.2015 - 06.2017
Diploma - Graphic Design
Arena Multimedia
Cert - Digital Marketing
BMG Business
Bachelor - International Business Management
RMIT University