Roslyn ORCHARD
South Yarra,VIC
Summary
With over 15 years of distinguished experience in senior operational and CX roles, up to executive-level, I bring a wealth of expertise across industries such as SaaS and Data Management. My Executive MBA, earned with distinction, underscores my commitment to continuous learning and professional growth. I have a strong track record of driving results, including improved operational efficiency, cost reduction, mitigated operational risks, heightened customer satisfaction, and driving business revenue growth. Recognized as a natural leader, I foster collaboration and innovation, inspiring teams to excel while cultivating a culture of high performance. My approachable demeanour coupled with the ability to align goals and drive innovation positions me as a valuable asset poised to make significant contributions to any organisation.
Overview
10
10
years of professional experience
Work History
Chief Operations Officer
Roy Morgan
08.2021 - Current
Top 3 responsibilities:
1. Customer experience and product delivery: Accountable for delivering customer product valued at approximately $18.0 million annually and meeting / exceeding customer expectations to drive loyalty and retention.
2. Leadership: Responsible for inspiring, developing and managing 10 operational teams (comprising approximately 85 FTEs and a casual workforce of approximately 300).
3. Operational management and improvement: Develop and maintain operational infrastructure, reporting, and processes with a relentless focus on positive business outcomes such a reduced costs and agility to changing market conditions.
Head of Partnership Operations (AU / NZ)
CoreLogic Australia
09.2018 - 08.2021
National Operational Improvement Manager
Opteon Australia
08.2017 - 09.2018
Manager Operational Performance (VIC / TAS)
Herron Todd White
07.2014 - 08.2017
Education
Executive MBA (Distinction)
RMIT University2021
Bachelor Science (Distinction)
Monash University2013
-
Diploma of Business
Swinburne University2013
-
VCE
Methodist Ladies College2000
Lean 6 Sigma (Green)
Vaative2015
Skills
Top 3 Professional:
- Development & execution of strategic plans
- Leading large / dispersed (national / global) teams
- Drawing actionable insights from data
Top 3 Operational:
- Lean 6 Sigma
- Kaizan
- Agile
Technical:
- Microsoft Office
- Data warehousing
- Data processing
- Atlassian Suite
- Tableau
- Familiar with programming languages Python & R
Awards
National Business Person of the Year Award - Herron Todd White, 2015.
3 x Executive Awards - CoreLogic Australia, 2020 & 2021
Timeline
Chief Operations Officer
Roy Morgan
08.2021 - Current
Head of Partnership Operations (AU / NZ)
CoreLogic Australia
09.2018 - 08.2021
National Operational Improvement Manager
Opteon Australia
08.2017 - 09.2018
Manager Operational Performance (VIC / TAS)
Herron Todd White
07.2014 - 08.2017
Executive MBA (Distinction)
Bachelor Science (Distinction)
-
Diploma of Business
-
VCE
Lean 6 Sigma (Green)
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