Ross Mullins
Murray Bridge,SA
Summary
Customer-oriented Parts Manager with over 25 years of experience in business operations and sales support to meet customer demands. Adaptive transportation and distribution professional with expertise in customer service, inventory control, cost savings and staff management. Resourceful leader with solid background in Sales and Management
Overview
12
12
years of professional experience
Work History
Parts Manager
Duttons Ford, Mazda, Nissan, Holden
Murray Bridge
2023.03 - Current
- Manage inventory and maintain inventory of parts and supplies
- Oversee parts returns and handle complex or pressing customer issues
- Interact with customers to ensure satisfaction and build relationships
- Manage staff and staffing levels, providing leadership and guidance
- Monitor inventory levels to ensure optimal stock levels
- Sell parts to both retail and trade customers.
Service Advisor
Duttons Motor Co
Murray Bridge
2022.06 - 2023.03
- Provided exceptional customer service as a service advisor
- Managed customer inquiries and scheduling of service appointments
- Assisted with vehicle diagnostics and service recommendations
- Handled billing and invoicing for service transactions.
Owner/Operator
Telstra Store Murray Bridge and Business Centre
Murray Bridge
2012.01 - 2022.01
- Led and operated a Telstra Store and Business Centre, assuming ownership in 2012
- Managed a team of 15 employees within the Business Centre, overseeing call center operations and outbound sales
- Implemented strategies to enhance sales performance, customer service, and operational efficiency
- Achieved business growth and profitability targets over a 10-year period.
Education
Year 12 Certificate -
Heathfield High School
Skills
- POS systems operations
- Stock management
- Goal Setting
- Inventory Restocking
- Invoice Processing
- Staff Training
- Customer Relations
- Inventory Auditing
- Operations Management
- Forklift Operation
- Reviewing deliveries
- Returns processing
- Performance Improvement
- Inventory Management
- Customer Service
- Ordering parts
Additional Involvement
- Coach and Jr. Committee Member, RMFL Ramblers Football Club
- Coach, U18s Falcons Basketball Team, Local Basketball Association
References
- Mark Marchetti, 0407793804
- Kym McFee, 0408813220
- Adrian Gregory, 0400927320
- Mathew Cope, 0438898017
Community Service
Actively involved in the Murray Bridge community.
Affiliations
- Coach and Jr. Committee Member, RMFL Ramblers Football Club
- Coach, U18s Falcons Basketball Team, Local Basketball Association
Timeline
Parts Manager
Duttons Ford, Mazda, Nissan, Holden
2023.03 - Current
Service Advisor
Duttons Motor Co
2022.06 - 2023.03
Owner/Operator
Telstra Store Murray Bridge and Business Centre
2012.01 - 2022.01
Year 12 Certificate -
Heathfield High School
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