ROSSANN CAMARSE
ST LEONARDS,NSW
Summary
Results-driven Retail Supervisor with proven expertise in inventory management and sales enablement. Handles routine operations efficiently and addresses problems proactively. Highly experienced in fast-paced retail work and skilled at coordinating both customer-facing and back-end functions.
Overview
5
5
years of professional experience
Work History
RETAIL AND SALES SUPERVISOR
Accent Group Ltd
Sydney, NSW
08.2023 - 02.2024
- Trained new employees on policies, procedures, and sales techniques to enhance their performance.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
- Evaluated employee performance regularly to provide constructive feedback for continuous improvement.
- Streamlined operations by implementing efficient processes and time-saving strategies in daily tasks.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Submitted reports to senior management to aid in business decision-making and planning.
RETAIL SUPPORT AGENT
Accent Group Ltd
Sydney, NSW
04.2022 - 08.2023
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Resolved caller issues quickly and thoroughly.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Managed complex cases involving high-risk clientele or unique circumstances, successfully mitigating potential challenges through diligent research and collaboration with colleagues.
- Mentored junior agents within the team, sharing insights and best practices to support their professional growth and contributions to the agency''s success.
CX SUPPORT AGENT
Accent Group Ltd
Sydney, NSW
08.2020 - 04.2022
- Customer-orientated; Adaptability; Clear Communication skills; Empathetic; Effective listening; Time management; Ability to work quickly under pressure; Attention to detail;
- Delivered professional phone and email support, maintaining a consistently positive tone throughout all communications.
- Escalated critical issues promptly to ensure rapid resolution for clients experiencing significant difficulties or potential business impact.
- Participated in regular training sessions to stay updated on the latest product developments and industry trends.
- Developed comprehensive knowledge of products and services to provide accurate solutions.
- Provided excellent customer service, resulting in high levels of customer loyalty and retention.
ARCHITECT
Cox Architecture
Sydney, NSW
09.2018 - 12.2020
- Collaborated with clients to develop customized architectural solutions, meeting their unique needs and preferences.
- Reviewed technical drawings developed by CAD technicians and drafters.
- Attended team meetings to resolve technical and project issues and review project schedules.
- Developed comprehensive project documentation, including site plans, elevations, sections, and details for clear communication of design intent.
- Verified construction documentation to meet client requirements and vision.
- Maintained strong communication with clients throughout the design process to ensure alignment between their vision and the final product.
Education
BACHELOR OF ARCHITECTURE -
UNIVERSITY OF NEW SOUTH WALES
11.2019
Skills
- Effective communication skills
- Collaborative
- Problem Solver
- Detail orientated
- Adaptability
- Positive
- Task Delegation
- Staff Training and Development
- Customer Service Management
- Goal Setting and Achievement
- Superior Work Ethic
- Retail Operations
Timeline
RETAIL AND SALES SUPERVISOR
Accent Group Ltd
08.2023 - 02.2024
RETAIL SUPPORT AGENT
Accent Group Ltd
04.2022 - 08.2023
CX SUPPORT AGENT
Accent Group Ltd
08.2020 - 04.2022
ARCHITECT
Cox Architecture
09.2018 - 12.2020
BACHELOR OF ARCHITECTURE -
UNIVERSITY OF NEW SOUTH WALES