Summary
Overview
Work History
Education
Skills
Timeline
Generic

ROSSANN CAMARSE

ST LEONARDS,NSW

Summary

Results-driven Retail Supervisor with proven expertise in inventory management and sales enablement. Handles routine operations efficiently and addresses problems proactively. Highly experienced in fast-paced retail work and skilled at coordinating both customer-facing and back-end functions.

Overview

5
5
years of professional experience

Work History

RETAIL AND SALES SUPERVISOR

Accent Group Ltd
08.2023 - 02.2024
  • Trained new employees on policies, procedures, and sales techniques to enhance their performance.
  • Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
  • Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
  • Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
  • Evaluated employee performance regularly to provide constructive feedback for continuous improvement.
  • Streamlined operations by implementing efficient processes and time-saving strategies in daily tasks.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Submitted reports to senior management to aid in business decision-making and planning.

RETAIL SUPPORT AGENT

Accent Group Ltd
04.2022 - 08.2023
  • Handled and promptly resolved customer complaints to maintain professional relationships.
  • Resolved caller issues quickly and thoroughly.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Followed up on customers' inquiries to assess satisfaction with provided solutions.
  • Managed complex cases involving high-risk clientele or unique circumstances, successfully mitigating potential challenges through diligent research and collaboration with colleagues.
  • Mentored junior agents within the team, sharing insights and best practices to support their professional growth and contributions to the agency''s success.

CX SUPPORT AGENT

Accent Group Ltd
08.2020 - 04.2022
  • Customer-orientated; Adaptability; Clear Communication skills; Empathetic; Effective listening; Time management; Ability to work quickly under pressure; Attention to detail;
  • Delivered professional phone and email support, maintaining a consistently positive tone throughout all communications.
  • Escalated critical issues promptly to ensure rapid resolution for clients experiencing significant difficulties or potential business impact.
  • Participated in regular training sessions to stay updated on the latest product developments and industry trends.
  • Developed comprehensive knowledge of products and services to provide accurate solutions.
  • Provided excellent customer service, resulting in high levels of customer loyalty and retention.

ARCHITECT

Cox Architecture
09.2018 - 12.2020
  • Collaborated with clients to develop customized architectural solutions, meeting their unique needs and preferences.
  • Reviewed technical drawings developed by CAD technicians and drafters.
  • Attended team meetings to resolve technical and project issues and review project schedules.
  • Developed comprehensive project documentation, including site plans, elevations, sections, and details for clear communication of design intent.
  • Verified construction documentation to meet client requirements and vision.
  • Maintained strong communication with clients throughout the design process to ensure alignment between their vision and the final product.

Education

BACHELOR OF ARCHITECTURE -

UNIVERSITY OF NEW SOUTH WALES
11.2019

Skills

  • Effective communication skills
  • Collaborative
  • Problem Solver
  • Detail orientated
  • Adaptability
  • Positive
  • Task Delegation
  • Staff Training and Development
  • Customer Service Management
  • Goal Setting and Achievement
  • Superior Work Ethic
  • Retail Operations

Timeline

RETAIL AND SALES SUPERVISOR

Accent Group Ltd
08.2023 - 02.2024

RETAIL SUPPORT AGENT

Accent Group Ltd
04.2022 - 08.2023

CX SUPPORT AGENT

Accent Group Ltd
08.2020 - 04.2022

ARCHITECT

Cox Architecture
09.2018 - 12.2020

BACHELOR OF ARCHITECTURE -

UNIVERSITY OF NEW SOUTH WALES

Similar Profiles

CREATE PROFILE
ROSSANN CAMARSE