Roubina Gaikwad
Mordialloc,VIC
Summary
Self-driven passenger service agent with experience in multiple airline reservation systems and a bachelor's degree in aviation management. Strong communication, organisation and multitasking abilities and known for calm and positive attitude when handling issues.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Passenger Service Agent
Swissport International
2022.12 - Current
- Processed travel documents during check-in to verify validity for air travel.
- Made announcements at boarding gate and processed excess baggage weight payments.
- Connected aero-bridges to A320, A380 and B777 aircrafts and performed aero-bridge controller duties.
- Assisted passengers with check-in and boarding processes in compliance with airline policies.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
Session Leader and Trainer
Mess Matters
2022.06 - 2024.01
- Processed payments, refunds, managed session bookings and answered customer queries at reception desk.
- Trained employees for assigned duties and how to resolve issues.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Prepared activities for children ensuring they were safe and engaging.
Education
Bachelor's of Aviation Management - Aviation
Swinburne Institute of Technology
Hawthorn, VIC12.2021
Skills
- Communication
- Problem solving
- Detail Oriented
- Adaptive to situations
- Relationship Building
- Familiarity with airline reservation systems (Amadeus, iPort and iFly)
- Microsoft Office
Certification
- Dangerous Goods training - [2022]
Languages
Hindi
Full Professional
English
Native or Bilingual
French
Limited Working
Korean
Elementary
Marathi
Full Professional
Timeline
Passenger Service Agent
Swissport International
2022.12 - Current
Session Leader and Trainer
Mess Matters
2022.06 - 2024.01
Bachelor's of Aviation Management - Aviation
Swinburne Institute of Technology
- Dangerous Goods training - [2022]
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