Roukaya El-zaghir
Sydney,NSW
Summary
Friendly and reliable individual with customer service and reception experience. Confident communicating with customers, answering questions, and helping with everyday tasks. A quick learner who works well with others and is committed to providing positive and helpful customer service.
Overview
2
2
Languages
2
2
Certifications
8
8
years of professional experience
Work History
Receptionist
Snap Fitness 24/7
Mount annan, NSW
06.2026 - Current
- Greet members, answer basic questions, and direct visitors to the appropriate gym services.
- Maintain an organized reception area and support a smooth front desk experience throughout each shift.
- Process new member paperwork and update basic records with care and attention to detail.
- Support gym operations by coordinating routine front desk tasks and responding to walk-in requests.
GYM INSTRUCTOR
Fortitude
Merrylands, NSW
10.2025 - 11.2025
- Led group fitness classes in a positive, motivating environment for participants.
- Instructed clients on proper exercise technique to improve safety and workout effectiveness.
- Maintained gym equipment and a clean, organized training space to support safe workouts.
- Answered client questions promptly and adapted support to individual needs with a customer-focused approach.
MARTIAL ARTS INSTRUCTOR
U4C Martial Arts
Regents Park, NSW
11.2020 - 12.2021
- Maintained clean, organized work areas to promote efficiency and team safety.
- Learned required duties quickly and applied them consistently to support daily operations.
- Completed assigned jobs quickly and accurately to keep team workflows moving smoothly.
- Built cooperative relationships with coworkers and managers to strengthen coordination on shift.
CUSTOMER SERVICE
Chester Square Pharmacy
Chesterhill, NSW
08.2018 - 10.2018
- Collaborated with pharmacy staff to maintain inventory levels and organize stock efficiently.
- Organized stock areas to keep products accessible, orderly, and ready for daily pharmacy use.
- Maintained a clean, organized, and safe work area through consistent cleaning and workplace safety procedures.
Education
Certificate IV - Fitness
TAFE NSW
Macquarie Fields, NSW05.2026
Certificate III - Fitness
TAFE NSW
Macquarie Fields, NSW05.2025
Year 11 - undefined
Salamah College
Chester Hill, NSW05.2019
Skills
- Workout plan development
- Group fitness instruction
- Exercise technique instruction
- Fitness class planning
- Customer service
- Workplace safety
- Equipment maintenance
- Inventory control
- Teamwork
- Cleaning procedures
Certification
Achieved a group fitness instructor certificate
Languages
Arabic | Fluent
English | Fluent
Availabilities
Monday, Tuesday and Thursday 9am-5pm
Timeline
Receptionist
Snap Fitness 24/7
06.2026 - Current
GYM INSTRUCTOR
Fortitude
10.2025 - 11.2025
MARTIAL ARTS INSTRUCTOR
U4C Martial Arts
11.2020 - 12.2021
CUSTOMER SERVICE
Chester Square Pharmacy
08.2018 - 10.2018
Year 11 - undefined
Salamah College
Certificate III - Fitness
TAFE NSW
Certificate IV - Fitness
TAFE NSW