Rowan Flanagan
Brunswick East,Australia
Summary
Dynamic Venue Manager with over 10 years of speciality coffee expertise, successfully enhancing operational efficiency across multiple venues at Rosso Coffee Experience. Proven track record in staff training and performance management, delivering exceptional customer service while optimising workflow. Skilled in stock control and relationship building, consistently achieving high-quality standards in a fast-paced environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Venue Manager
Rosso Coffee Experience
Melbourne, Australia
01.2024 - Current
- Manage daily operations of a busy, high-volume espresso bar
- Multi-Venue operational support in implementing scheduling system structures
- Lead and supervise team members across service and coffee production
- Maintain exceptional coffee quality through precise dialing-in and consistency
- Oversee staff training, performance, and workflow efficiency
- Improved roster efficiency and reduced labour cost variance
- Manage stock ordering, inventory, and supplier relationships
- Deliver fast, high-quality customer service in a high-pressure environment
- Build strong rapport with regular clientele and maintain brand standards
Venue Manager
Frankie Walter Peta
Southbank, Australia
07.2023 - 10.2023
- Oversee the day-to-day operations of the espresso bar
- Managed hiring, training, and development of staff
- Implemented new procedures to improve service and product quality
- Managed stock control and ordering
- Delivered consistent barista service and customer engagement
Barista / Front of House
Rowena Corner Store
Richmond, Australia
10.2017 - 07.2023
Retail Assistant
Pet Barn
Burleigh Waters, Australia
01.2016 - 01.2017
Supervisor
Griffith Street Larder
Coolangatta, Australia
01.2014 - 01.2015
Venue Manager
Max Brenner
Robina, Australia
01.2011 - 01.2013
Hospitality Staff
Splash Café
Coffs Harbour, Australia
01.2008 - 01.2011
Education
Bachelor of Business Management -
Southern Cross University
01-2011
Certificate IV in Hospitality Management -
Southern Cross University
01-2007
Skills
- 10 years of specialty coffee expertise
- High-volume espresso bar operations
- Venue management
- Daily operations
- Staff leadership
- Training
- Development
- Rostering
- Hiring
- Performance management
- Customer service excellence
- Relationship building
- Stock control
- Ordering
- Workflow efficiency
- Service optimization
- OH&S compliance
- Safe work practices
Certification
RSA (VIC & QLD)
Additional Information
References available upon request
Previous Roles
- Supervisor, Griffith Street Larder, Coolangatta, QLD, 01/01/14, 01/01/15
- Venue Manager, Max Brenner, Robina, QLD, 01/01/11, 01/01/13
- Hospitality Staff, Splash Café, Coffs Harbour, NSW, 01/01/08, 01/01/11
- Retail Assistant, Pet Barn, Burleigh Waters, QLD, 01/01/16, 01/01/17
Timeline
Venue Manager
Rosso Coffee Experience
01.2024 - Current
Venue Manager
Frankie Walter Peta
07.2023 - 10.2023
Barista / Front of House
Rowena Corner Store
10.2017 - 07.2023
Retail Assistant
Pet Barn
01.2016 - 01.2017
Supervisor
Griffith Street Larder
01.2014 - 01.2015
Venue Manager
Max Brenner
01.2011 - 01.2013
Hospitality Staff
Splash Café
01.2008 - 01.2011
Bachelor of Business Management -
Southern Cross University
Certificate IV in Hospitality Management -
Southern Cross University