Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rowyia (Row) Martens

Minyama,Qld

Summary

Organized and dependable candidate successful at managing multiple priorities with an always positive attitude. Willingness to take on added responsibilities to meet team standards.


Hardworking and passionate with strong organizational skills eager to secure entry-level production assistant position. Ready to help team achieve company goals.


Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Overview

14
14
years of professional experience

Work History

Cafe Owner

Self-employeed
02.2021 - 04.2023
  • Increased customer satisfaction by implementing high-quality food and beverage offerings.
  • Streamlined operations for efficiency through effective staff training and scheduling.
  • Boosted cafe sales with creative marketing strategies and promotional events.
  • Fostered a welcoming atmosphere by maintaining a clean, organized, and visually appealing cafe environment.
  • Managed financial aspects of the business, including budgeting, forecasting, and controlling costs.
  • Enhanced customer loyalty through exceptional service and consistent product quality.
  • Implemented inventory management systems to minimize waste and optimize stock levels.
  • Developed strong relationships with suppliers to ensure timely deliveries and favourable pricing terms.
  • Expanded menu offerings to cater to diverse dietary needs, increasing overall appeal of the cafe.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Maximized quality assurance by completing frequent line checks.
  • Conducted regular reviews of competitors'' offerings to stay current on industry trends and maintain a competitive edge in the market.
  • Mentored and trained employees to improve performance and encourage professional growth.

Womens Fashion Buyer

Expressions
02.2009 - 11.2019
  • Increased sales by developing and maintaining strong relationships with key fashion suppliers.
  • Negotiated favourable pricing and payment terms for merchandise, improving profit margins.
  • Assessed existing orders to determine action for expediting or de-expediting for optimal delivery.
  • Reviewed each store location's buying trends to ascertain correct assortment of apparel for maximum sales and profits.
  • Analyzed fashion trends and customer preferences, ensuring a well-curated product selection.
  • Collaborated with the marketing team to create visually appealing store displays that attracted customers and promoted sales.
  • Managed inventory levels, reducing stock shortages and excess merchandise.
  • Traveled to fashion shows and industry events, staying informed of emerging trends and establishing valuable connections.
  • Implemented cost-saving strategies through careful budgeting and prudent purchasing decisions.
  • Enhanced brand image by selecting unique, high-quality products that resonated with target customers.
  • Sourced new vendors for exclusive partnerships, expanding product offerings and increasing customer interest.
  • Collaborated with buyers for special events and seasonal promotions to maintain adequate product stock and drive sales.
  • Advanced knowledge of procurement, vendor management and negotiation skills to perform consistently above expectations.
  • Reviewed historical sales trends and performed market research to define future demand and align orders with forecast.

Education

High School Diploma -

Immanuel Lutheran College - Maroochydore
Buderim, QLD

Skills

  • Health and Safety Compliance
  • Food Safety Knowledge
  • Employee Scheduling
  • Menu Development
  • Conflict resolution
  • Time management
  • Local market knowledge
  • Quality control
  • Customer service excellence
  • Cost Analysis and Savings

Languages

Arabic
Native or Bilingual

Timeline

Cafe Owner

Self-employeed
02.2021 - 04.2023

Womens Fashion Buyer

Expressions
02.2009 - 11.2019

High School Diploma -

Immanuel Lutheran College - Maroochydore

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Rowyia (Row) Martens