ROXANNE COHEN
Melbourne,VIC
Summary
I ran a large operational online store and wholesale warehouse with 40 employees.
Handled all the dispatch and logistics as well as the staff and inventory .
Overview
7
7
years of professional experience
Work History
Grocery Manager
The Fruiteres wife
Port Melbourne , Vic
01.2023 - Current
- Managed daily operations of grocery store, ensuring smooth workflow and organization.
- Implemented merchandising strategies to enhance product visibility and customer engagement.
- Assisted customers with inquiries, providing product information and shopping assistance.
- Maintain accurate employee records for payroll and benefits administration.
- Review timecards to ensure compliance with company policies and labor laws.
- Respond to employee inquiries regarding pay, deductions, and tax information.
Operations Manager
RODS FRUIT AND VEG WAREHOUSE/ONLINE STORE
Melbourne , Vic
01.2019 - Current
- Oversaw daily operations and coordinated logistics for warehouse
- Managed staff relationships .
- Developed and implemented operational procedures to enhance efficiency and productivity.
- Trained staff on best practices and safety protocols to ensure compliance and performance.
- Monitored inventory levels and coordinated procurement processes for timely deliveries.
- Resolved customer inquiries and provided support to enhance client satisfaction levels.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Built strong operational teams to meet process and production demands.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Implemented successful business strategies to increase revenue and target new markets.
- Forecasted customer demand to set prices or credit terms for goods or services.
Education
Penleigh Essendon Grammar School
Keilor, VicSkills
- Visual merchandising
- High pressured enviroments
- Logistics expert
- High organisational skills
- Staff management
- Large scale delivery/dispatch expert
- Employee training
- Inventory management
- Administration
- Customer service experet
Accomplishments
- Nominated for Business Woman of the Year 2023 and 2024
Owner and manager of top 3 e-commerce stores in Australia. In 2023 and 2024
References
References available upon request.
Background information.
- I believe i have lived real life experience in high pressure environments
- With over 10 years of experience in control of a larger company and the way of navigating thru challenges with professionalism.
- I am a capable and confident candidate
Timeline
Grocery Manager
The Fruiteres wife
01.2023 - Current
Operations Manager
RODS FRUIT AND VEG WAREHOUSE/ONLINE STORE
01.2019 - Current
Penleigh Essendon Grammar School