Roxanne Garriock
Sydney,NSW
Summary
Dynamic Team Leader Manager at Century 21 Peteira Group with a proven track record in policy development and trust accounting. Expert in enhancing operational efficiency and fostering team collaboration. Skilled in problem-solving and client relations, successfully implementing new procedures that improved departmental effectiveness and streamlined property management processes.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Team Leader Manager
Century 21 Peteira Group
Narellan
10.2024 - Current
- Led daily team meetings to align on progress and collaboratively resolve challenges.
- Developed and implemented new policies and procedures to enhance departmental effectiveness.
- Trained new team members on company policies and procedures.
- Coordinated property listings and client communications effectively.
- Managed trust accounting duties, including entering invoices, receipting rent, processing monthly disbursements, and daily reconciliation of trust accounts.
- Resolved daily issues with tenants and landlords to ensure smooth property management operations.
- Ensured all information in the system was accurate and current for effective operations.
- Managed all aspects of property management during staff absences to maintain continuity.
- Rental appraisals for new management
- Preparing and attending tribunal
Office Manager
Space Real Estate
Narellan
08.2006 - 10.2024
- Managed daily office operations and workflow for real estate transactions.
- Coordinated meetings and appointments for agents and clients to ensure smooth communication and workflow.
- Oversaw office supplies inventory and procurement to maintain stock levels and support office operations.
- Managed trust accounting processes
- Facilitated recruitment process, streamlining onboarding for new staff.
- Developed training programs for new staff
- Implementing new procedures and systems
Skills
- Property management
- Trust accounting
- Policy development
- Policy implementation
- Team management
- Daily operations
- Client liaising
- Problem solving
Certification
- Class 2 Property Licence
Timeline
Team Leader Manager
Century 21 Peteira Group
10.2024 - Current
Office Manager
Space Real Estate
08.2006 - 10.2024