Roxanne Ng
Cranbourne,VIC
Summary
Clinical professional with deep knowledge in patient care, healthcare management, and clinical operations. Proven ability to lead teams toward achieving impactful results. Strong focus on collaboration, adaptability, and delivering high-quality outcomes. Skilled in patient assessment, treatment planning, and team oversight, with keen understanding of regulatory compliance and best practices in healthcare.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Clinical Lead / Field Trainer / Senior Laser Specialist
Removery Tattoo Removal
09.2021 - Current
- Prescribe treatment plan for clients for their removal journey.
- Managed complex cases effectively through collaboration with clinical teams, ensuring optimal patient outcomes.
- Enhanced team performance by providing regular supervision, training, and professional development opportunities.
- Provided expert guidance on clinical issues during team meetings, contributing to informed decision-making and best practice implementation.
- Led clinical audtis to identify areas of improvement, resulting in higher quality care standards.
- Create plans and audit difficult tattoos submitted by other laser specialists.
- Tattoo removal with Candela PicoWay - use of 1064nm, 730nm and 532nm.
Skin & Laser Specialist
VC Dermal Clinics
03.2021 - 09.2021
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Conducted Laser Tattoo Removal, Laser Carbon Facial and various Skin Needling Treatments using Medlite, Blue Iris and DermaPen equipment.
Skin & Laser Specialist / Clinical Trainer / Assistant Manager
Laser Clinics Australia
03.2016 - 03.2021
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Improved patient outcomes by implementing evidence-based clinical protocols and guidelines.
- Mentored junior staff members, fostering a supportive learning environment and enhancing their professional growth.
- Managed budgets and resource allocation effectively, ensuring optimal utilization of resources in the pursuit of high-quality patient care services.
- Conducting various skin and laser treatments using a wide range of equipment.
- Completion of administrative work, stock counts, cash balancing and responsible handling of confidential information.
Skin & Laser Specialist
Results Laser Clinics
03.2015 - 03.2016
- Consultation with clients and industry professionals to establish effective treatments and optimal patient outcomes.
- Conducting various skin and laser treatments using a wide range of equipment.
- Completion of administrative work, stock counts, cash balancing and responsible handling of confidential information.
Waitress
Silks Catering & Events
02.2014 - 03.2015
- Adhered to OH&S and Food Safety requirements.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
Education
Diploma of Beauty Therapy -
Box Hill Institute
01.2014
Victorian Certificate of Education -
Wantirna College
01.2013
Skills
- Excellent interpersonal skills
- Patient care coordination
- Team management
- Clinical expertise
- Customer confidentiality
- Strong attention to detail
- Time management
- Customer Service
- Training delivery
Certification
- 2025 Radiation License QLD
- Full license to operate PicoWay laser in Queensland for tattoo removal
- 2022 Candela PicoWay – Laser Safety Officer
- Independent Authorized Trainer for PicoWay for internal training
Languages
English
Native or Bilingual
Cantonese
Limited Working
Timeline
Clinical Lead / Field Trainer / Senior Laser Specialist
Removery Tattoo Removal
09.2021 - Current
Skin & Laser Specialist
VC Dermal Clinics
03.2021 - 09.2021
Skin & Laser Specialist / Clinical Trainer / Assistant Manager
Laser Clinics Australia
03.2016 - 03.2021
Skin & Laser Specialist
Results Laser Clinics
03.2015 - 03.2016
Waitress
Silks Catering & Events
02.2014 - 03.2015
Diploma of Beauty Therapy -
Box Hill Institute
Victorian Certificate of Education -
Wantirna College
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