Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Character References
Timeline
Generic

Roza Page

Adelaide,SA

Summary

Adept at kitchen oversight and fostering team collaboration, I significantly enhanced food safety and customer service standards at Delicia North Adelaide. My strong leadership and problem-solving abilities led to a noticeable improvement in staff training efficiency and complaint resolution, ensuring operational excellence and positive guest experiences.

Overview

5
5
years of professional experience

Work History

Waitress Supervisor

Delicia North Adelaide
North Adelaide, SA
06.2019 - 11.2024
  • Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
  • Resolved customer complaints in a timely manner with professionalism.
  • Maintained accurate records of sales transactions and inventory levels.
  • Ensured compliance with all health department regulations related to food handling and storage procedures.
  • Verified accuracy of orders before delivery by checking presentation of dishes against menu descriptions.
  • Checked stock levels throughout the day to ensure adequate supplies were available at all times.
  • Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Explained goals and expectations required of trainees.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Catering Assistant

Aquinas College
Adelaide, SA
11.2023 - 06.2024
  • Assisted in setting up and breaking down catering events.
  • Ensured quality control of all food products before serving.
  • Organized buffet tables, beverage areas, and other service stations prior to events.
  • Provided excellent customer service by interacting with guests during events.
  • Maintained a safe working environment by adhering to safety protocols at all times.
  • Set up and cleaned up food preparation and service stations before and after catered events.
  • Listened to negative and positive feedback from guests to improve customer service quality.
  • Interacted with guests to obtain feedback on product quality and service levels.
  • Wiped down surfaces and cleaned plates, utensils and trays to sanitize catering space after events.
  • Served guest tables by transporting meals and beverages from kitchen and bar areas.
  • Filled in for absent workers by performing wide variety of food service work.

Waitress Trainee

Hula Hoop
Adelaide, SA
01.2023 - 02.2024
  • Greeted customers and provided menus.
  • Assisted with food preparation tasks as requested by the head chef.
  • Provided excellent customer service during meal times.
  • Responded promptly to customer inquiries about menu items, ingredients, and prices.
  • Ensured dining areas were clean and set up for each shift according to established standards.
  • Assisted in stocking inventory, setting up workstations, preparing mise en place, and breaking down stations at end of shifts.
  • Conducted table-side service when necessary such as carving meats or serving desserts.
  • Demonstrated proper use of equipment such as slicers, blenders, mixers.
  • Completed assigned tasks within designated timeframes.
  • Cleaned tables and chairs to prepare dining area for next customers.

Education

High School Diploma -

Wilderness School
Medindie, SA
11-2024

Skills

  • Kitchen oversight
  • Hygiene standards
  • Inventory control
  • Problem-solving abilities
  • Professional demeanor
  • Time management
  • Relationship building
  • Staff training
  • Multitasking ability
  • Food safety
  • Excellent communication
  • Cash handling
  • Train employees
  • Food and beverage service
  • Team collaboration
  • Task delegation
  • Waiting tables
  • Strong leadership
  • Table management
  • Complaint handling
  • Confident with a coffee machine

Accomplishments

  • Consistently achieved high academic performance, showcasing a commitment to excellence and intellectual growth.
  • Awarded the Duke of Edinburgh Bronze and Silver Awards, highlighting resilience, teamwork, and community service.

Affiliations

  • Hockey (2018-2023): Team player at Burnside Hockey Club and Wilderness School, demonstrating leadership, teamwork, and dedication.
  • Rowing (2019-2023): Active member of Wilderness School Rowing, balancing physical endurance and strategic coordination.
  • Art: Engaged in creative pursuits, including personal and collaborative projects that explore themes of identity and culture.
  • Volunteer Work (2019-current) Dedicated volunteer for Raey of Hope contributing time to support community initiatives and develop organizational skills.

Character References

Robin Ward
Owner of Delicia North Adelaide
Phone: 0413 128 978

Timeline

Catering Assistant

Aquinas College
11.2023 - 06.2024

Waitress Trainee

Hula Hoop
01.2023 - 02.2024

Waitress Supervisor

Delicia North Adelaide
06.2019 - 11.2024

High School Diploma -

Wilderness School

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