Ruben Mathew Abraham
LYONS
Summary
I want to succeed in a stimulating and challenging environment that will provide me with advancement opportunities.
Results-driven IT professional, prepared for dynamic technical support environments. Proven ability to troubleshoot and resolve user issues swiftly, contributing to enhanced operational efficiency. Known for collaborative team approach and adaptability to changing requirements. Skilled in customer service and technical problem-solving, valued for reliability and responsiveness.
Overview
7
7
years of professional experience
Work History
Event Services Assistant
Park Hyatt
Canberra, ACT
08.2024 - Current
- Assisted in event setup and breakdown, ensuring timely completion of tasks.
- Coordinated logistics for events, including catering and equipment arrangements.
- Provided exceptional customer service, addressing guest inquiries and concerns effectively.
- Supported event planning by maintaining inventory of supplies and materials.
- Coordinated onsite registration processes to ensure seamless guest check-in experiences for attendees.
- Adapted quickly to dynamic environments, ensuring flexibility during high-pressure situations.
Global Service Desk Agent - Under SBM Project
DXC Technology Pvt Ltd
Bengaluru
09.2022 - 07.2024
- Managed call flow and responded to technical and financial support needs of the customers.
- Evaluated and respond to incoming requests for technical and financial support assistance.
- Followed up with clients to ensure optimal customer satisfaction.
- Assisted users with account management and system access inquiries, enhancing user satisfaction.
- Documented incidents and solutions in ticketing system, improving knowledge base accuracy.
- Trained new team members on processes and tools, fostering a collaborative environment.
- Managed critical incidents, coordinating with various teams to ensure timely resolution and minimal business impact.
Restaurant Manager
Open Door Restaurant
Manipal
02.2020 - 11.2021
- Oversaw daily restaurant operations, ensuring compliance with health and safety standards.
- Managed inventory levels, reducing waste through effective stock control practices.
- Trained and mentored staff on customer service excellence and menu knowledge.
Sales Manager
Adidas Sportswear Store
Kottayam
03.2019 - 10.2019
- Led sales team to exceed monthly targets through strategic planning and performance coaching.
- Developed and implemented training programs to enhance product knowledge among staff.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Education
Business Analytics
University of Canberra
Australia05-2026
Bachelor of Commerce (B.Com) - undefined
St Aloysius College (Autonomous)
Mangaluru01-2022
Higher Secondary Education (Class 12) - Science
Mar Baselios Public School
Kottayam01-2018
High School Education (Class 10) - undefined
Mar Baselios Public School
Kottayam01-2016
Skills
- Network troubleshooting
- Ticketing system proficiency
- Guest communication
- Training and mentoring
- Client relationship management
- ITIL framework
- SLA management
- Customer service
- Time management
- Hospitality services
- Microsoft office
- Incident management
- Software knowledge
Accomplishments
- Winner - Quarterly champ award - DXC Technology 2023-2024
- Captain - Basketball Team 2017 - Mar Baselios Public School
- School Prefect 2016-2017
Languages
English
Full Professional
Timeline
Event Services Assistant
Park Hyatt
08.2024 - Current
Global Service Desk Agent - Under SBM Project
DXC Technology Pvt Ltd
09.2022 - 07.2024
Restaurant Manager
Open Door Restaurant
02.2020 - 11.2021
Sales Manager
Adidas Sportswear Store
03.2019 - 10.2019
Bachelor of Commerce (B.Com) - undefined
St Aloysius College (Autonomous)
Higher Secondary Education (Class 12) - Science
Mar Baselios Public School
High School Education (Class 10) - undefined
Mar Baselios Public School
Business Analytics
University of Canberra