RUBY ANGELKOSKI DOB25/10/1999
Shellcove,NSW
Summary
Dynamic professional with a proven track record in customer service and regulatory compliance. Excelled in upselling strategies and retail merchandising expertise, enhancing store performance and customer satisfaction. Skilled in fostering excellent customer relationships and achieving sales goals, showcasing a blend of hard and soft skills.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Johnny Bigg
Shellharbour, NSW
12.2024 - Current
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Participated in periodic inventory counts to maintain accurate stock levels.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
Retail Sales Associate
Snooze Warrawong
Warrawong, NSW
11.2023 - 09.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and provided outstanding customer service.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Monitored customers for signs of security concerns and escalated issues to management.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled billing and payment issues by following guidelines and resolving disputes.
Office Administrative Assistant
Australian Bathrooms And Kitchens
Corrimal, NSW
02.2023 - 10.2023
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed filing system, entered data and completed other clerical tasks.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Established administrative work procedures to track staff's daily tasks.
Pharmacy Assistant
Jim Jiles Pharmacy
Albion Park Rail, NSW
07.2022 - 10.2023
- Assisted pharmacy staff with preparing medications and filling orders.
- Assisted customers in selecting over-the-counter medications and health care products.
- Verified patient information to correctly dispense medications.
- Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
- Webster Packs.
- Dispensary.
- Supported pharmacists with day-to-day activities and pharmacy office management functions.
- Established and maintained patient profiles, updating organizational database with current information.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Answered questions regarding medication instructions and usage.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
Education
High School Diploma -
Warilla High School
Barrack Heights, NSW12-2018
Skills
- Customer Service
- Department reset
- Regulatory Compliance
- Money Handling
- Phone Etiquette
- Stocking and Receiving
- Sales Goals Attainment
- Store Opening and Closing
- Store maintenance
- Upselling strategies
- Retail merchandising expertise
Timeline
Retail Sales Associate
Johnny Bigg
12.2024 - Current
Retail Sales Associate
Snooze Warrawong
11.2023 - 09.2024
Office Administrative Assistant
Australian Bathrooms And Kitchens
02.2023 - 10.2023
Pharmacy Assistant
Jim Jiles Pharmacy
07.2022 - 10.2023
High School Diploma -
Warilla High School