Ruby Broomhall Strahan
Pakenham
Summary
During my career as a Youth Worker, I have gained the necessary skills of being a highly motivated and dedicated professional who places value on my comprehensive communication and problem-solving skills. Throughout my working and volunteering career, I have gained the necessary knowledge and skills required to adapt to various age groups, demographics and situations along with crafting the ability to understand the needs of others when conflict and other matters arise. Seeking a diverse role which will utilise and further my experience and knowledge in youth work while also allowing me to build rapport, trust and the opportunity to help others advocate for themselves.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Staff Coordinator and Recruitment Office
Community Staffing Australia
Narre Warren
09.2024 - Current
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Served as a liaison between upper management and staff members by communicating expectations and providing guidance as needed.
- Interpreted and explained work procedures and policies to brief staff.
- Recruited, interviewed and selected employees to fill vacant roles.
- Identified areas of improvement within the organization's operations through process analysis and benchmarking studies.
- Ensured compliance with company policies and procedures related to personnel management activities.
- Managed recruitment process including screening applicants, scheduling interviews, conducting reference checks.
YOUTH MENTOR
Asuria
Pakenham
07.2023 - Current
- Work with young people to help create resumes, apply for employment, build confidence, and give them support with their daily lives, by having contact appointments weekly
- Formed relationships with youths by planning and participating in activities
- Helped youth develop and maintain coping skills to resolve matters positively
- Identified potential at-risk behaviors among participants and developed appropriate interventions or referrals when needed
- Utilized creative teaching methods such as role playing exercises and simulations to increase understanding of concepts being taught
- Introduced youth to positive or creative outlets to minimize exposure to negative influences
- Engaged in regular professional development opportunities related to youth development best practices
- Implemented behavior management techniques such as positive reinforcement or redirection when necessary
- Maintained accurate records of mentee attendance, performance reviews, goal setting sessions
- Conducted youth workshops to encourage communication, teamwork and cooperation
- Delivered crisis intervention to young people to resolve difficult situations
- Facilitated group activities designed to promote leadership skills, teamwork, problem solving, and communication
- Provided support services such as transportation assistance or access to resources when needed
- Maintained confidential records and filing system to protect client information
- Used computer system to obtain and document client information
VOLUNTEER YOUTH WORKER
Create Foundation
North Melbourne
01.2018 - Current
- Working with adolescents who are in and out of home care to assist them with developing their skills to enable them to advocate for themselves
- Through developing and coordinating seminars, workshops and attended panels in relation to out of home care and financial packages
- Provided guidance and support to young people regarding personal decisions or challenges they were facing
- Provided mentorship to young people, utilizing effective communication techniques to inspire and motivate them
- Built an inclusive environment where diverse perspectives are respected and valued within the program setting
- Assisted in the coordination of youth programs and activities, demonstrating excellent organizational skills
- Developed strong relationships with students to encourage participation and foster a positive learning environment
- Conducted group meetings, workshops and field trips to serve youth in program
RETAIL ASSISTANT & SENIOR MERCHANDISOR
JB Hi-Fi
Pakenham
12.2021 - 07.2023
- Demonstrated ability to work both independently and as part of a team in a fast-paced environment
- Operated cash registers to process customer transactions
- Displayed strong organizational skills, ensuring store displays were neat and orderly at all times
- Developed excellent customer service skills, including providing advice on product selection to customers
- Engaged customers in friendly and professional dialogue about product needs
- Gained experience in merchandising and stocking shelves for retail products
- Carried out cleaning duties throughout the store when necessary
- Processed payments via cash, credit cards or gift cards according to established procedures
- Updated price tags on items as dictated by store policies
STORE SUPERVISOR & SANDWICH ARTIST
Subway
Pakenham
03.2021 - 12.2021
- Team Leader responsible for a team of people, staff training, store reconciliation, cash handling, people management, customer service and food and hygiene handling
- Inspected store displays regularly to ensure they were clean, organized and up-to-date
- Executed store opening and closing procedures to facilitate daily operations
- Developed and maintained effective relationships with customers, staff and management
- Monitored store operations including cash handling, customer service standards and security protocols
- Conducted regular inventory checks to monitor stock levels and replenish supplies as needed
JUNIOR VOLUNTEER YOUTH WORKER
Mirabel Foundation
St Kilda
01.2017 - 01.2020
- A junior mentor who assisted with the facilitation of events, functions, days out and camps for children in out of home care
- Worked independently on various projects related to the mission of the organization
- Developed strong interpersonal skills while assisting with the organization of community events
- Adapted quickly to changing environments while volunteering in different settings
- Provided support for other volunteers by answering questions and offering guidance when needed
Education
DIPLOMA OF YOUTH WORK -
Australian Catholic University
Melbourne, VIC07.2022
Completed coursework towards VCE in Year 12 -
Lakeside College
Pakenham, VIC12.2020
Skills
- Empathy
- Conflict resolution
- Adaptability
- Leadership
- Engagement
- Advocacy
- Program Planning
- Problem Solving
- Organizational skills
- Workforce scheduling
- Customer service
- Schedule coordination
- Effective Communication
Certification
- Working with Children Check
- Drivers License
Accomplishments
- 2020, ADF Long Tan Youth and Leadership Award, Lakeside College
- 2020, School Captain, Lakeside College
Hobbies and Interests
- Lego Collector
- Animals
- Movies
- Swimming
References
References available upon request
Awards
- Year 12 School Captain
- ADF Long Tan and Youth Leadership Award
References
References available upon request.
Timeline
Staff Coordinator and Recruitment Office
Community Staffing Australia
09.2024 - Current
YOUTH MENTOR
Asuria
07.2023 - Current
RETAIL ASSISTANT & SENIOR MERCHANDISOR
JB Hi-Fi
12.2021 - 07.2023
STORE SUPERVISOR & SANDWICH ARTIST
Subway
03.2021 - 12.2021
VOLUNTEER YOUTH WORKER
Create Foundation
01.2018 - Current
JUNIOR VOLUNTEER YOUTH WORKER
Mirabel Foundation
01.2017 - 01.2020
DIPLOMA OF YOUTH WORK -
Australian Catholic University
Completed coursework towards VCE in Year 12 -
Lakeside College
Similar Profiles
Pawan Preet KaurPawan Preet Kaur
Child, Youth and Family Voilence Support Worker at Community Staffing AustraliaChild, Youth and Family Voilence Support Worker at Community Staffing Australia
Kimberly SandersKimberly Sanders
Support Worker at Community Living AustraliaSupport Worker at Community Living Australia
Melissa TaylorMelissa Taylor
Disability Support Worker at Community Care AustraliaDisability Support Worker at Community Care Australia