Ruby Ellerington
Bondi,NSW
Summary
Reliable and adaptable professional with over three years of experience in customer-focused roles. Known for strong problem-solving skills, patience, and empathy, ensuring positive interactions and smooth operations in any environment. Skilled in clear communication, teamwork, and staying organized under pressure. Committed to providing excellent service and creating a supportive and welcoming experience for clients and colleagues.
Overview
3
3
years of professional experience
Work History
Shop Assistant
Harris Farm Markets Bondi Beach
10.2021 - 02.2025
- Completed daily tasks accurately and on-time to support shop needs.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Contributed to team success by supporting colleagues during peak periods or staff shortages.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Organized shelves to remove slow moving items and add new merchandise.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Greeted customers entering store and offered assistance with requirements.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Helped managers with daily checklists and last-minute requirements.
- Remained calm and composed in tense situations involving angry or upset customers.
Education
Bachelor of Science - Psychology
University of Sydney
Sydney, NSW02-2028
Randwick Girls High School
Randwick, NSW09-2024
Skills
- Customer service
- Cash handling
- Product knowledge
- Friendly and helpful
- Honest and dependable
- Reliable and responsible
- Team cooperation
- Attention to detail
- Organization
- Strong communication and interpersonal skills
- Patience and empathy
- Problem-solving skills
- Creative thinking
- Following directions
Timeline
Shop Assistant
Harris Farm Markets Bondi Beach
10.2021 - 02.2025
Bachelor of Science - Psychology
University of Sydney
Randwick Girls High School
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