Ruby Ennor
Miami
Summary
Natural leader experienced in driving great team successes by motivating team members. Excellent interpersonal skills, and works well with others. I am successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Personal Assistant
Nick Burling
07.2023 - Current
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
- Kept detailed track of household and maintenance inventory and schedules.
Patient Care Coordinator
Lajevardi Family Trust
01.2025 - Current
- Managed sensitive patient information with strict adherence to guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Delivered excellent patient experiences and direct care.
- Coordinated scheduling of appointments booking in consultation and surgery dates.
Client Manager
CosMediTour
09.2022 - 01.2025
- Delivered exceptional customer service by proactively anticipating client needs and providing tailored solutions.
- Established trust with clients through consistent follow-up and a commitment to understanding their needs with surgery.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Maintained client files, records of client interactions, client notes, and other information.
- Booked clients surgery dates, changed dates if needed.
- Dealt with the surgeons clinic directly to organise dates, altering dates, and cancelling clients when needed.
- Responding to clients via phone, email, sms
- Using xero, finalising and sending invoices.
Spa Host
One Spa Royal Pines
- Opening and closing of the spa, greeting clients.
- Resolved client concerns promptly, ensuring a positive resolution that promoted long-term loyalty to the spa facility.
- Assisted spa therapists with preparing treatment rooms, enabling them to focus on delivering high-quality services.
- Maintained a clean and comfortable environment, ensuring clients had a relaxing and enjoyable experience.
- Enhanced client satisfaction by providing exceptional customer service and addressing individual needs.
- Handled payment transactions accurately, maintaining financial integrity within the spa facility.
- Ensured timely turnover of treatment rooms by performing thorough cleaning tasks after each session was completed.
Hospitality Worker
Paddock Bakery Burleigh Heads
12.2020 - 07.2023
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Trained new staff members on proper customer service and hospitality policies.
Admin / Receptionist
Choice Capital
11.2019 - 11.2020
- Greeting clients when coming to the office, Booking client meeting, Sending out meeting confirmations and FDS's, Emailing / calling clients, Organisation of the office, Taking incoming calls, Organising staff functions
Personal Carer
Lucas Dumbrell
05.2017 - 01.2018
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support during difficult times, offering companionship and empathy to enhance mental wellbeing.
- Provided safe mobility support to help patients move around personal and public spaces.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided transportation to medical appointments and social engagements, supporting patient independence and community involvement.
- Completed clients work emails, texts and calls
- Drove client to and from work
Marlene's School of Dance
01.2014 - 11.2017
- Teaching dance to students ranging in age from 4 year to 50 plus years old
Education
200 Hour Yoga Teacher Training - Yoga Therapy And Teacher Training
Santosha Yoga Institute
01.2019
Certificate 4 in Personal Training -
VFA Learning
01.2019
Certificate III in Group Fitness -
Australian Institute of Personal Training
01.2018
Third year, Trimester 1 Bachelor of Art -
Deakin University
01.2017
Second year Bachelor of Education -
Deakin University
01.2016
First year Bachelor of Education -
Deakin University
01.2015
Skills
- Appointment Scheduling
- Multitasking proficiency
- Building client relationships
- Strong Work Ethic
Certification
- 2013, Safe food handling, Short course program, Follow workplace hygiene procedures
- 2015, Working with children check
- 2017, First Aid
Attributes
- Responsible
- Punctual
- Trustworthy
- Well-mannered
- Respectful
- Honest
- Friendly
- Very reliable
References
Upon request
Hobbies and Interests
- Social media
- Fashion
- Outdoor activities
- Travel
- Being creative
Timeline
Patient Care Coordinator
Lajevardi Family Trust
01.2025 - Current
Personal Assistant
Nick Burling
07.2023 - Current
Client Manager
CosMediTour
09.2022 - 01.2025
Hospitality Worker
Paddock Bakery Burleigh Heads
12.2020 - 07.2023
Admin / Receptionist
Choice Capital
11.2019 - 11.2020
Personal Carer
Lucas Dumbrell
05.2017 - 01.2018
Marlene's School of Dance
01.2014 - 11.2017
Certificate 4 in Personal Training -
VFA Learning
Certificate III in Group Fitness -
Australian Institute of Personal Training
Third year, Trimester 1 Bachelor of Art -
Deakin University
Second year Bachelor of Education -
Deakin University
First year Bachelor of Education -
Deakin University
Spa Host
One Spa Royal Pines
200 Hour Yoga Teacher Training - Yoga Therapy And Teacher Training
Santosha Yoga Institute
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