Vandana Venkateshrao
Quakers Hill,NSW
Summary
Dynamic leader with a proven track record at Bupa Dental, enhancing operational efficiency and staff morale. Expert in document management and stakeholder relations, I excel in workflow coordination and resource allocation. Achieved significant improvements in process flow and financial reporting, demonstrating exceptional presentation and schedule management skills.
Overview
14
14
years of professional experience
Work History
Practice Manager
Bupa Dental
02.2023 - Current
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Oversaw accounting, budgeting, and financial reporting.
- Ordered all office supplies and kept check on inventory levels.
- Supervised team of 24 office personnel.
- Created and implemented organizational policies and procedures.
- Consulted with healthcare professionals on business decisions.
- Developed close working relationships with front office and back office staff.
- Addressed and remedied all patient or team member issues.
- Boosted staff morale by offering constructive feedback and specific direction.
Customer Service Representative
Australian Unity
02.2022 - 02.2023
- Responded to customer requests for products, services, and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Representative
Guardsman Furniture Pro
04.2021 - 01.2022
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Educated customers about billing, payment processing and support policies and procedures.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Kept detailed records on individual insurance claims and incorporated into detailed client files.
- Interviewed clients and impacted individuals, determining details about accident and claim parameters to provide best advice for specific situations.
Dental Assistant
Pacific Smiles Dental
05.2020 - 01.2022
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
Deputy Zonal Head
Clove Dental India
06.2018 - 12.2019
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Strengthened communication skills through regular interactions with others.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Applied effective time management techniques to meet tight deadlines.
- Cultivated interpersonal skills by building positive relationships with others.
- Resolved problems, improved operations and provided exceptional service.
Cluster Manager
Axiss Dental India
03.2011 - 05.2018
- Monitored facility managers and staff performance through quarterly review assessments.
- Analyzed sales data to manage cluster performance and make informed financial decisions.
- Trained facility managers on company policy and procedure for similar performance throughout cluster.
- Implemented trending initiatives to help drive sales across cluster.
- Managed cluster expenditure by adhering to set budget.
Education
Bachelor of Science - Dentistry
M S Ramaiah University Of Health Science
Bangalore , India01-2008
Diploma - Diploma In Practice Management
TAFE NSW
Sydney 12-2022
Skills
- Document management
- Stakeholder relations
- Resource allocation
- Operational reporting
- Workflow coordination
- Presentation skills
- Schedule management
Citizenship Status
Australian Citizen
Languages
English
Hindi
Kannada
Telugu
Tamil
Timeline
Practice Manager
Bupa Dental
02.2023 - Current
Customer Service Representative
Australian Unity
02.2022 - 02.2023
Customer Service Representative
Guardsman Furniture Pro
04.2021 - 01.2022
Dental Assistant
Pacific Smiles Dental
05.2020 - 01.2022
Deputy Zonal Head
Clove Dental India
06.2018 - 12.2019
Cluster Manager
Axiss Dental India
03.2011 - 05.2018
Bachelor of Science - Dentistry
M S Ramaiah University Of Health Science
Diploma - Diploma In Practice Management
TAFE NSW
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