Ruby Kleeman
Canberra,ACT
Overview
8
8
years of professional experience
Work History
Senior Sales Assistant
QBD
Belconnen, ACT
12.2022 - Current
- Implement sales strategies to increase revenue.
- Resolve customer issues promptly and efficiently.
- Build and maintain relationships with peers and upper management to drive team success.
- Develop training materials for new hires on company policies and procedures related to sales operations.
- Cultivate a strong understanding of industry trends and changes in competitive landscape.
- Perform daily administrative tasks such as file paperwork and update records.
- Engage with customers, learn about personal desires, needs and budget and provide information about available products and services.
- Answer incoming telephone calls and provide store, product and service information.
Retail Assistant
Cook Friendly Grocer
Cook, ACT
05.2016 - 04.2017
- Assisted customers with product selection, answered queries and provided advice.
- Greeted customers upon entry to the store and provided a positive shopping experience.
- Processed payments using cash register, credit card machine and POS system.
- Provided excellent customer service by attending to customer needs in a timely manner.
Education
Bachelor of Arts - Development Studies
Australian National University
Canberra ACT12-2024
Hawker College
Canberra, ACT12-2019
Skills
- Strong verbal and written communication skills
- Strong critical thinking skills
- Exemplary time management skills
- Contributed to a student section of the textbook, 'Doing Anthropology' by Simone Dennis and Andrew Dawson (2022)
Affiliations
- Active participant in social soccer competitions, summer and winter.
- Passionate reader with a deep commitment to expanding knowledge, both as a personal hobby and as an asset in my role in a bookshop.
- Visual artist, creating both digital and traditional artwork.
Timeline
Senior Sales Assistant
QBD
12.2022 - Current
Retail Assistant
Cook Friendly Grocer
05.2016 - 04.2017
Bachelor of Arts - Development Studies
Australian National University
Hawker College
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