Overview
Work History
Education
Skills
Affiliations
Timeline
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Ruby Kleeman

Canberra,ACT

Overview

8
8
years of professional experience

Work History

Senior Sales Assistant

QBD
Belconnen, ACT
12.2022 - Current
  • Implement sales strategies to increase revenue.
  • Resolve customer issues promptly and efficiently.
  • Build and maintain relationships with peers and upper management to drive team success.
  • Develop training materials for new hires on company policies and procedures related to sales operations.
  • Cultivate a strong understanding of industry trends and changes in competitive landscape.
  • Perform daily administrative tasks such as file paperwork and update records.
  • Engage with customers, learn about personal desires, needs and budget and provide information about available products and services.
  • Answer incoming telephone calls and provide store, product and service information.

Retail Assistant

Cook Friendly Grocer
Cook, ACT
05.2016 - 04.2017
  • Assisted customers with product selection, answered queries and provided advice.
  • Greeted customers upon entry to the store and provided a positive shopping experience.
  • Processed payments using cash register, credit card machine and POS system.
  • Provided excellent customer service by attending to customer needs in a timely manner.

Education

Bachelor of Arts - Development Studies

Australian National University
Canberra ACT
12-2024

Hawker College
Canberra, ACT
12-2019

Skills

  • Strong verbal and written communication skills
  • Strong critical thinking skills
  • Exemplary time management skills
  • Contributed to a student section of the textbook, 'Doing Anthropology' by Simone Dennis and Andrew Dawson (2022)

Affiliations

  • Active participant in social soccer competitions, summer and winter.
  • Passionate reader with a deep commitment to expanding knowledge, both as a personal hobby and as an asset in my role in a bookshop.
  • Visual artist, creating both digital and traditional artwork.

Timeline

Senior Sales Assistant

QBD
12.2022 - Current

Retail Assistant

Cook Friendly Grocer
05.2016 - 04.2017

Bachelor of Arts - Development Studies

Australian National University

Hawker College

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Ruby Kleeman