- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Gym Workouts
- Fashion and Style
- I enjoy cooking for friends and family gatherings
- Road Trips
- DIY and Home Improvement
Ruby Lapsansky
Melbourne,Australia
Summary
I offer excellent interpersonal skills and passion for helping customers, ready to learn and develop in retail environment. I also bring solid understanding of customer service principles and sales techniques, with ability to quickly grasp new concepts. I am ready to use and develop communication and problem-solving skills in a sales and retail assistant role.
Overview
3
3
years of professional experience
Work History
Sales Assistant/Beauty Advisor
Sephora
06.2023 - 04.2024
- Worked long hours during extended trading hours and monthly sale periods
- Organized in-store promotions to increase awareness of new product lines.
- Monitored sales trends to advise management on potential inventory adjustments.
- Assisted in planning and execution of seasonal sales events, drawing in large crowds.
- Boosted store revenue through upselling and cross-selling techniques.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Recommended complementary purchases to customers, increasing revenue.
- Maintained up-to-date knowledge of beauty industry trends, ensuring advice remained relevant and sought after.
- Closed and opened registers, POS trained, cash handling, gift cards, signed up people to the store membership program
- Participated in brand ran incentives
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
Sales Assistant
Officeworks
09.2022 - 06.2023
- Trained in POS (doing clearances, register balances, cash handling, returns, gift cards, spit payments, donations, transaction lookups, ordering products to customers houses/click and collects)
- Trained in Print and Copy (posters, booklets, booking in jobs, laminating, binding, photocopying/scanning, photo printing, self-serve printing, guillotine)
- Trained in stock replenishment (down-filling, gap scanning, putting out stock in all areas of store, using a PDT, using ladders and box cutters)
- Experience on door duty welcoming and greeting customers
- Picking and packing click and collect orders
- Worked long hours efficiently during peak times (Christmas, Back to School)
- Remained calm in high-stress, dynamic environment to promote service to customers and staff.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored customers for signs of security concerns and escalated issues to management.
Retail Assistant
Toyworld
04.2021 - 06.2022
- Used POS system to process sales, returns, and gift card activations.
- Dealing with gift cards, cash, eftpos and mixed payment transactions
- Efficiently tidying the store and designated sections
- Effectively worked during busy periods (Christmas time, new years, sales)
- Replenished sales floor merchandise and organised shelves, racks, and bins for optimal appearance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Answered incoming calls and emails to provide product information, features and benefits.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Updated product pricing and signage to reflect current promotions and discounts.
Education
Bachelor of Arts (Japanese Studies) - Arts, Humanities And Social Studies
Curtin University
Perth, WA10-2028
Skills
- Cash handling
- Goal oriented
- Relationship building
- Stock management
- Opening and closing procedures
- Customer relationship management
- Upselling strategies
- Market trends
- Loyalty program promotion
- Adaptable and flexible
Interests
Timeline
Sales Assistant/Beauty Advisor
Sephora
06.2023 - 04.2024
Sales Assistant
Officeworks
09.2022 - 06.2023
Retail Assistant
Toyworld
04.2021 - 06.2022
Bachelor of Arts (Japanese Studies) - Arts, Humanities And Social Studies
Curtin University
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