Ruby Pawlaczyk
Adelaide,SA
Summary
Detail-oriented team member with strong skills in customer service, problem resolution, and effective communication. Committed to enhancing operational efficiency and fostering teamwork in fast-paced environments.
Overview
7
7
years of professional experience
Work History
FOH Team Member
Ecco Chocleteria
marion, SA
06.2025 - Current
- Assisted customers in selecting products by providing detailed information and recommendations.
- Processed customer orders accurately while ensuring efficient service delivery.
- Maintained inventory levels by conducting regular stock checks and reporting discrepancies.
- Resolved customer inquiries promptly, enhancing the overall dining experience.
- Managed cash register operations, ensuring accurate transactions during peak hours.
- Utilized POS system efficiently to track orders and manage payments.
- Handled customer complaints in a professional manner while providing solutions in order to maintain customer satisfaction levels.
- Communicated effectively with other team members to ensure smooth operation of restaurant activities.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Explained menu items, took orders and delivered food courses according to instruction.
- Greeted customers with friendly and professional demeanor.
barista and bartender and waitress
The Rocks Marino
marino, SA
06.2025 - Current
- Executed accurate beverage preparation, ensuring quality and consistency in each drink served.
- Educated customers about menu items, upselling specialty drinks and seasonal offerings.
- Maintained health and safety compliance by adhering to food handling regulations.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Supported highest standards of conduct and service to support company reputation.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
Team Leader Manager
Royal copenhagen
brighton, SA
04.2022 - 02.2025
- Led team initiatives to enhance operational efficiency and achieve project goals.
- Facilitated training sessions to develop team skills and foster professional growth.
- Monitored team performance and provided constructive feedback for continuous improvement.
- Provided guidance, coaching, and feedback to team members.
- Created and maintained a positive work environment for employees.
- Facilitated communication between senior management and staff.
- Motivated team members to consistently achieve or exceed performance expectations.
Assistant Dance Instructor
generation dance
plympton, SA
01.2019 - 12.2022
- Assisted in developing lesson plans tailored to individual student needs.
- Coordinated special events and performances, ensuring smooth execution and participant engagement.
- Encouraged a positive and inclusive environment for students of all skill levels.
- Collaborated in team-based environment to uphold instruction quality and continuity of service to clients.
- Supported administrative tasks, including scheduling classes and managing registrations.
- Attended staff meetings to discuss new policies or procedures.
- Assisted Dance Instructor in planning and executing dance classes for students of all ages.
Education
High School Diploma -
Brighton Secondary School
Brighton, SA11-2025
Skills
- Time management
- Front desk & customer service support
- Professional communication (in person & phone)
- Appointment management & customer enquiries
- Cash handling, EFTPOS & till reconciliation
- Opening & closing procedures
- Strong organisation & time management
- Team leadership & collaboration
- Calm, friendly and approachable manner
- Ability to follow instructions and workplace procedures
- Confident interacting with clients of all ages
Timeline
FOH Team Member
Ecco Chocleteria
06.2025 - Current
barista and bartender and waitress
The Rocks Marino
06.2025 - Current
Team Leader Manager
Royal copenhagen
04.2022 - 02.2025
Assistant Dance Instructor
generation dance
01.2019 - 12.2022
High School Diploma -
Brighton Secondary School