RUBY SILOI
Derrimut,VIC
Summary
Dynamic and dedicated professional with extensive experience in customer service, team leadership and operational management, Proven track record of enhancing customer satisfaction and streamlining processes. Ready to leverage my skills in a new role and start work immediately with excellent communication and problem-solving abilities. Available to begin work as soon as possible.
Overview
7
7
years of professional experience
Work History
Retail Manager
Birkdale Pharmacy
01.2024 - 06.2024
- Respond to customer enquiries/complaints via email and phone
- Provide customer service
- Invoicing and crediting suppliers
- Manage stock levels and resolve stock discrepancies
- Ensure the store is merchandised to company standards
Retail Manager
Bargain Chemist
12.2021 - 04.2023
- Manage, develop and lead the team
- Hire staff, conduct interviews and orientate new employees
- Perform general banking duties
- Monitor business emails and sales targets
- Invoicing/crediting suppliers, managing stock levels and resolving discrepancies
- Admin work
- Respond to customer inquiries/complaints via email and phone
Pharmacy Assistant
Chemist warehouse
04.2021 - 10.2021
In the cosmetic department
- Customer service
- Informing customers on current sales and promotions in-store
- Replenishing stock maintaining inventory levels and Setting up displays for the catalogue promotions
- Assist customers with general enquires
Customer Service Team Member
The warehouse
11.2020 - 04.2021
- Assist customers with their inquiries
- Process returns, exchanges, refunds and transfers
- Support the loss prevention officer with security assistance
- Supervise checkout areas as required.
Crew Member
McDonald's
11.2017 - 02.2019
- Money handling
- Customer Service
- Cafe
- General cleaning duties
Education
Tourism Airline and Flight Attending -
New Zealand School of Tourism
Auckland, New Zealand 06.2020
Sunshine College - Sunshine Senior Campus
Sunshine, VIC12.2019
Sunshine College Junior Campus
Melbourne, Australia12.2017
Skills
- Communication
- Customer service
- Leadership
- Problem-solving
- Multitasking
- Attention to detail
Skillstraining
- Certificate III in Retail - TMG, 01/01/19
- Certificate II in Business Administration - Sunshine College, 01/01/18
- Certificate IV in Tourism, Airline and Flight Attending, 01/01/20
- Construction white card | reg No. 000570444601, 01/01/23
- Traffic Control License, 01/01/23
- Rail Industry Card, 01/01/23
- SWIRC, 01/01/23
References
- Shakira Beazley, McDonalds, Manager, 0403489380
- Serena, The warehouse, Manager, 0210456293
- Vika Mikato, Chemist Warehouse, Supervisor, 0272569527
- Marissa Lockhart, Bargain Chemist & Birkdale Pharmacy, Pharmacist Manager, 02102730865
Timeline
Retail Manager
Birkdale Pharmacy
01.2024 - 06.2024
Retail Manager
Bargain Chemist
12.2021 - 04.2023
Pharmacy Assistant
Chemist warehouse
04.2021 - 10.2021
Customer Service Team Member
The warehouse
11.2020 - 04.2021
Crew Member
McDonald's
11.2017 - 02.2019
Tourism Airline and Flight Attending -
New Zealand School of Tourism
Sunshine College - Sunshine Senior Campus
Sunshine College Junior Campus
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