Ruby Turnbull
Seaforth,Australia
Summary
Customer Engagement Specialist with a strong background in relationship building and workflow optimization. Expertise in resolving customer queries and enhancing satisfaction through proactive problem-solving. Drives sales performance in fast-paced environments by fostering a welcoming atmosphere and delivering outstanding service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Clinical Placement - Bachelor of Nursing
Australian Catholic University
01.2024 - Current
- Completed clinical placements in diverse hospital settings, including medical wards and operating theatres.
- Delivered safe, patient-centered care to enhance patient outcomes.
- Executed baseline assessments and monitored vital signs under supervision.
- Assisted with wound care and participated in medication rounds within practice scope.
- Implemented infection prevention protocols using PPE and isolation measures.
- Communicated with patients, families, and interdisciplinary teams to ensure comprehensive care.
- Contributed to care planning during clinical handovers per NMBA standards.
- Utilised electronic medical record systems for precise patient documentation.
Specialist
Apple
Chatswood, Sydney
05.2024 - 02.2025
- Identified needs of customers efficiently and provided personalised customer solutions, device setup, and technical support.
- Delivered high-level customer service with empathy, clear communication, and proactive problem-solving.
- Handled a large volume of customer calls, delivering exceptional service and resolving questions efficiently.
- Managed appointments, inventory, and store operations, balancing frontline service with behind-the-scenes tasks, ensuring smooth customer check-in and workflow.
- Coordinated with other departments to ensure efficient workflow processes.
- Participated in ongoing training and compliance activities.
- Developed and maintained strong relationships with key client accounts.
- Utilised company values and goals to guide decision-making and interactions.
Assistant
Sophie TEA Art
Brookvale
01.2024 - 01.2024
- Managed stock and coordinated sales for high-end artworks by renowned artist Sophie TEA.
- Coordinated communication between artists and clients to ensure project clarity.
- Supported marketing efforts by creating promotional materials for upcoming events.
- Oversaw team operations to ensure timely fulfillment of thousands of orders.
- Handled printing, packaging, and delivery logistics for premium art pieces.
- Enhanced customer satisfaction through effective order management and communication.
- Executed personal errands for the artist to facilitate seamless operations.
- Led smaller groups within warehouse, optimizing workflow during transition period.
- Achieved target sales within a short timeline while preparing for relocation.
- Administered inventory processes to maintain accurate stock levels.
Volunteer
Bupa Aged Care Facility
Seaforth
08.2022 - 01.2023
- Managed residents' timetables and routines to enhance daily structure.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Conducted weekly visits to build rapport and support residents.
- Facilitated one-on-one check-ins and group activities to foster connections.
- Organized and assisted with engaging activities like cooking, crafts, and bingo.
- Collaborated with lifestyle coordinator to create uplifting experiences for residents.
- Volunteered to provide companionship and improve residents' quality of life.
- Promoted positive interactions, ensuring residents felt valued and cared for.
Retail and operations assistant
Coles Stockland
Balgowlah
10.2021 - 09.2022
- Trained and led team to improve performance and productivity.
- Managed stock levels to optimize product availability.
- Provided attentive customer assistance, fostering trusting relationships.
- Maintained cleanliness and organization of checkouts and aisles.
- Assisted customers with inquiries and locating products efficiently.
- Processed transactions accurately and swiftly to enhance service speed.
- Executed effective packing and stocking procedures for inventory management.
- Demonstrated care for customers by ensuring balanced weight distribution in bags.
Server/assistant
Hakan’s Cafe
Manly
02.2017 - 07.2019
- Operated during early morning hours, approximately from 4:00 AM to 1:00 PM.
- Handled cash transactions and operated register while serving customers.
- Executed thorough cleaning of kitchen, café, dishes, appliances, tables, seating, floors, and windows.
- Provided assistance to customers at checkout, supporting elderly, disabled individuals, and parents with young children.
Education
Bachelor of Nursing - Nursing
Australian Catholic University
Sydney, NSW10-2026
Higher School Certificate -
Loreto Kirribilli
Kirribilli10.2023
Skills
- Sales performance and goal achievement
- Customer engagement and relationship building
- In-store experience delivery
- Workflow optimization and efficiency
- Sales floor leadership
- Client issue resolution and satisfaction
- Report analysis and action planning
- Store goals support and business strategy
- Product knowledge and guest education
- Cross-functional collaboration with leadership
- Workforce planning and scheduling awareness
- Visual merchandising and replenishment
- Shipment processing and product flow management
- Front and back of house operations
- Policy compliance and procedure adherence
- Adaptability in fast-paced environments
- Clean, safe, and inviting store environment
Certification
- Bronze Medallion, 2019
- Excellence in English, Loreto Kirribilli, 2020
- First Aid Certificate, 2022 - present
- CPR, 2022 - present
- WWCC, current
- National Police Check, current
- Early Entry Offer, ACU Nursing, 2023
Timeline
Specialist
Apple
05.2024 - 02.2025
Clinical Placement - Bachelor of Nursing
Australian Catholic University
01.2024 - Current
Assistant
Sophie TEA Art
01.2024 - 01.2024
Volunteer
Bupa Aged Care Facility
08.2022 - 01.2023
Retail and operations assistant
Coles Stockland
10.2021 - 09.2022
Server/assistant
Hakan’s Cafe
02.2017 - 07.2019
Bachelor of Nursing - Nursing
Australian Catholic University
Higher School Certificate -
Loreto Kirribilli