Ruci Lagilevu

•Managing rosters and staff allocation

• Matching participant to a preferred Support Worker

• Collaborate and consult participant on a required staff member

• Undertaking a review of environment and staff with participant

• Train staff on participant's requirements and strategies

• Monitor and review staff work practices as well as coaching and training

• Train new staff and supervise during induction or orientation process

• Prepare and submit performance reports

• Receive complaints and resolve problems

• Ensuring Service agreements for incoming participants are done and provided

•Build capacity in staff and participants as relevant

• Focus on supporting participants to direct their lives, not just their services, e.g. crisis and resilience development

• Assist participants in developing knowledge, experience and connections with their community and broader systems of support.

• Work with the participant to assist them in understanding plan funding and its purpose.

• Identify and understand participant confidence and skills, assist participants in deciding what they want from services.

• Create a support and action plan where applicable for participants

• Manage administration and intake process

• Providing opportunities for workers to receive and provide feedback, refine skills and knowledge

• Providing workers with current best practice examples, models, tools, practice leadership and coaching and resources relevant to participant needs, culture and circumstances

• Monitor workers and report meaningful participant outcomes and understand pre-and co-requisite conditions required to achieve positive outcomes.

• Providing workers with expertise, guidance and support to identify and resolve complex or ambiguous demands as well as ethical issues.

•Identifying participants (individuals and cohorts), situations, or circumstances that are vulnerable to heightened risk and support workers to understand and manage risks appropriately

• Ensuring that workers understand their role and responsibilities in supporting participants to keep themselves safe and healthy, including accessing routine health screenings and preventative health care

• Ensuring that workers understand the principles behind the use of restrictive practices as a method a registered practitioner may prescribe when providing support, and identify and report the unauthorised use of restrictive practices

• Ensuring that workers know who to contact and what to do in the event of an incident, crisis or emergency.

• Ensuring workers understand their responsibilities and can support participants in exercising their rights, including providing feedback and lodging a formal complaint

• Building workers' capability to support positive risk-taking and work alongside participants to implement individual safeguards that enable choice and manage risks.

• Supporting workers to identify, assess and manage workplace safety risks for participants, themselves and others in line with organisational policy

•Ensuring workers are well-matched to meet participant needs and preferences.

• Provide opportunities for workers to reflect on their practice, debrief about challenging situations or events, and share learnings with supervisors, peers and experts, including people with lived experience

• Provide regular, timely feedback on work performance and arrange for workers to access training, development and ongoing learning relevant to their role, interests and career aspirations.

• Clearing all invoices for the Company on Xero and plan partners

• Maintain a close watch on the timeliness and quality of the processing and supervision of loan accounts
• Manage and achieve operational plans for quality customer acquisition, retention and growth
• Assisted in the Banks business acquisition through self or Bank developed marketing initiatives
• Be influential and dynamic in maintaining customers satisfaction (without comprising work ethics)
• Appraise and review the performance of Relationship & Sales Officers
• Provide coaching, counselling and assist in developing the skills of the Relationship & Sales Officers in the areas of business acumen, interacting and dealing with customers and quality of appraisals
• Apply strong supervision skills to minimize credit quality deterioration
• Ensure quality of portfolio through sound credit assessment and lending decisions and recommend approval of applications outside discretion
• Develop networks with industry professionals for business referrals.

• Boosted sales performance by identifying and targeting high-potential leads.
• Developed strategic sales plans for achieving revenue growth and exceeding targets.
• Enhanced customer satisfaction with timely follow-ups and personalized service.
• Cultivated strong relationships, establishing trust and loyalty among clients.
• Conducted market research to identify potential opportunities and emerging trends in the industry.
• Negotiated contracts successfully, securing profit deals.
• Trained junior sales staff, mentoring them on best practices and strategies for success.
• Attended industry events to network with potential clients and stay informed of market developments.
• Participated in regional sales meetings, sharing insights with colleagues and fostering teamwork across departments.
• Provided exceptional pre-and post-sales support, ensuring client satisfaction at all stages of the process.
• Established long-lasting partnerships with key accounts through regular communication and tailored solutions.
• Utilized data-driven decision-making methods when crafting strategic plans that resulted in better allocation of resources.
• Prepared sales reports with informative graphs and charts to outline key data.
• Responded to customer needs by answering questions and providing detailed information
• Researched target market and identified customers' unique needs to suggest suitable products.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
• Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
• Built relationships with customers and community to establish long-term business growth.
• Managed accounts to retain existing relationships and grow share of business.
• Processing of financial loans until disbursement of funds

• Ensuring Competent quality execution of all regular purchasing duties and administrative works
• Improved supplier relationships through regular communication and transparent dealings.
• Managed inventory levels effectively to prevent stockouts and minimize holding costs.
• Maintained accurate records of purchases, pricing, and documentation for audit purposes.
• Conducted market research to identify new suppliers and stay current on industry trends.
• Supported senior staff in the execution of strategic sourcing initiatives, leading to more competitive supplier agreements.
• Participated in supplier evaluations, ensuring adherence to quality standards and service level agreements.
• Prepared purchase orders accurately and followed up with suppliers to confirm receipt and delivery schedules.
• Assisted in budgeting activities to provide input on anticipated material costs for upcoming projects or fiscal years.
• Collaborated with other departments to identify opportunities for cost reduction or process improvements within the purchasing function.
• Kept abreast of changes in legislation or regulations affecting the procurement process, ensuring compliance at all times.
• Developed strong working relationships with internal stakeholders, fostering a collaborative approach to achieving organizational goals.
• Ensured timely payment processing for suppliers by liaising closely with accounts payable department, contributing towards maintaining good supplier relationships.
• Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers.
• Established and managed supplier and vendor relationships.
• Maintained complete documentation and records of all purchasing activities.
• Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
• Processed purchase orders and invoices in accordance with company procedures.
• Established relationships with vendors to support access to latest product information and pricing.
• Monitored incoming orders and tracked progress to meet deadlines.
• Maintained documentation for all purchases.
• Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue, and profits.