Rudina Shrestha
Strathfield But Happy To Relocate As Required,NSW
Summary
Compassionate and driven professional with strong background in providing assistance to individuals and communities in need. Possesses strong problem-solving and interpersonal skills and commitment to providing exceptional customer service. Stays calm under pressure and responds quickly and effectively to emergency situations.
Overview
3
3
years of professional experience
Work History
Care Service Employee
The Salvation Army Employment Plus
07.2020 - Current
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Built strong relationships with clients to deliver emotional support and companionship.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Personal Care Assistant
Catholic Healthcare
09.2022 - 07.2023
Client Support Officer
St. Vincent De Paul Community Center
02.2023 - 05.2023
- This was part of work placement.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained new personnel regarding company operations, policies and services.
- Developed and updated databases to handle customer data.
Crew Member
McDonald's
04.2020 - 02.2021
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Diploma in Community Services. -
Stott's Colleges
Sydney, NSW06.2023
High School Diploma -
Liverpool International College
Kathmandu, Nepal07.2019
Skills
- Emotional Support
- Government Agency Guidelines
- Advanced Directives
- Regulations and Policies
- Clients Rights
- Child Abuse and Neglect Identification
- Community Resource Navigation
- Recreational Activity Planning
- Community Mental Health Programs
- Individual and Group Counseling
- Quality Improvement
- Youth Programming and support
- Alliance Building
- Case Investigation, Planning and Management
- Case Documentation
- Tracking Client Progress
- Case File Documentation
- Case Conferences
- Recruiting Support
- Mental Health Resources
- Case Notes
- Highly Effective Communication
- Safety and Risk Assessments
- Data Entry Software
Additional Information
I have been engaged in various social organisations and event which brings personal value to me. I have been volunteering with Red Cross Society, Ronald Macdonald houses charity and HWPL( Heavenly culture, World Peace, restoration of Light) Australia.
Languages
Nepali
Native or Bilingual
English
Full Professional
Hindi
Professional Working
Urdu
Limited Working
Timeline
Client Support Officer
St. Vincent De Paul Community Center
02.2023 - 05.2023
Personal Care Assistant
Catholic Healthcare
09.2022 - 07.2023
Care Service Employee
The Salvation Army Employment Plus
07.2020 - Current
Crew Member
McDonald's
04.2020 - 02.2021
Diploma in Community Services. -
Stott's Colleges
High School Diploma -
Liverpool International College
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