Summary
Overview
Work History
Education
Skills
Certification
Golf
Languages
Timeline
Generic
Rudy Marie

Rudy Marie

Rye,VIC

Summary

Results-driven salon owner with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. Creative Business Owner with exceptional background spent in Hair/service. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams. Motivated business professional bringing 40 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

40
40
years of professional experience
1
1
Certification

Work History

Salon Owner/Operator

Northern Jewel P/l
04.2006 - Current
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Learned and remained updated on statutory requirements and regulations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
  • Trained and motivated employees to perform daily business functions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Assisted in recruiting, hiring and training of team members.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Hairdresser

Self Employed Services
04.1983 - Current
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Answered over [Number] phone calls daily to assess customer needs, schedule appointments, and give advice about hairstyle and color options.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Resolved guest complaints about service or style.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Answered phone calls and emails to schedule client appointments.
  • Developed loyal following of clients by providing high-quality services.
  • Maintained regular client list and successfully handled walk-in customers.
  • Increased revenue through effective customer service and inventory management.
  • Trained salon staff in traditional and innovative haircutting techniques and salon management.

Education

Graduate Certificate - Hairdressing

Victoria University
Melbourne, VIC
04.1978

Skills

  • Incident Response
  • Staff Management
  • Task Delegation
  • Process Improvement
  • Issue Resolution
  • New Business Development
  • Public Speaking
  • Sales Strategies
  • Industry Trends Tracking
  • Verbal and Written Communication
  • Team Leadership
  • Sales Development
  • Attention to Detail
  • Vendor Relationship Management
  • Employee Performance Evaluations
  • Inventory Accuracy
  • Staff Hiring
  • Coaching and Mentoring
  • Organizational Structuring
  • Employee Motivation and Performance
  • People and Culture
  • Management Training
  • KPI Performance

Certification

Realestate

Golf

Weekend golfer on the peninsula 

Languages

French
Native or Bilingual

Timeline

Salon Owner/Operator

Northern Jewel P/l
04.2006 - Current

Hairdresser

Self Employed Services
04.1983 - Current

Graduate Certificate - Hairdressing

Victoria University

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Rudy Marie