Rumana Jesmin
Sydney
Summary
Dynamic workplace trainer with extensive experience at Anglicare, specializing in person-centred care and compliance with Aged Care Quality Standards. Proven ability to enhance staff competency through effective coaching and mentoring. Skilled in risk assessment and documentation, fostering a culture of safety and inclusion within diverse teams.
Overview
11
11
years of professional experience
Work History
Workplace Trainer
Anglicare
Rooty Hill, NSW
06.2017 - Current
- Delivered workplace-based training to aged care staff in line with organisational policies, procedures, and Aged Care Quality Standards
- Supported staff to understand and apply person-centred care, dignity, choice, and duty of care in daily practice
- Conducted skills assessments and observed staff performance to ensure safe and quality care delivery
- Provided coaching, mentoring, and feedback to support staff development and competency
- Identified training needs through observation, feedback, and consultation with managers and care teams
- Coordinated training schedules and worked collaboratively with managers and clinical staff
- Maintained accurate training records, attendance, and competency documentation
- Educated staff on WHS, infection control, manual handling, and safe work practices
- Supported staff from culturally diverse backgrounds using clear and inclusive communication
- Participated in audits, quality improvement activities, and compliance reviews
Acting Operation Manager
Anglicare
Rooty Hill, NSW
01.2024 - 07.2024
- Oversaw daily operations to ensure services were delivered safely, efficiently, and in line with organisational policies and quality standards
- Led, supervised, and supported staff to meet performance, compliance, and service delivery expectations
- Coordinated rostering, workload allocation, and resource management to support service continuity
- Ensured compliance with Aged Care Quality Standards, WHS, and organisational procedures
- Managed incidents, complaints, and feedback, ensuring appropriate follow-up and documentation
- Worked closely with senior management, HR, and external stakeholders to support operational goals
- Monitored operational risks and implemented improvement strategies
- Oversaw the new resident admission process, ensuring compliance, timely onboarding, and effective coordination with multidisciplinary teams
- Supported audits, accreditation processes, and quality improvement initiatives
- Provided coaching and guidance to staff to build capability and maintain high service standards
- Prepared reports and contributed to planning and service development activities
Aged Care Trainer and Assessor
Quensford College
Parramatta, NSW
03.2015 - 11.2017
- Delivered accredited and non-accredited training in aged care in line with organisational policies, quality standards, and legislative requirements
- Assessed learner competence using observation, questioning, workplace evidence, and practical demonstrations
- Supported staff to understand person-centred care, dignity, choice, and duty of care principles
- Provided coaching and mentoring to support worker capability and confidence in delivering quality care
- Monitored learner progress and provided constructive feedback to support continuous improvement
- Maintained accurate training, assessment, and compliance records in line with RTO and organisational requirements
- Ensured training practices aligned with Aged Care Quality Standards and workplace procedures
- Identified gaps in staff skills and worked with management to implement training solutions
- Contributed to audits, reviews, and continuous improvement activities
Education
High School Diploma -
Upskilled
St Leonards, NSW02-2026
High School Diploma -
Bedford College
Parramatta, NSW04-2021
High School Diploma -
TAFE NSW
NSW04-2014
Master of Science -
Dhaka University
Dhaka09-1998
Skills
- NDIS plan management & support coordination
- Person-centred planning & goal setting
- Care coordination, referrals & client advocacy
- Stakeholder engagement & multidisciplinary collaboration
- Risk assessment, WHS & duty of care
- Documentation, reporting & compliance
- Strong written & verbal communication
- Coaching, mentoring & staff support
- Cultural sensitivity, diversity & inclusion
- Client / case management systems
- Microsoft Office, Teams & Zoom
- Flexible & self-directed work with strong time management
Timeline
Acting Operation Manager
Anglicare
01.2024 - 07.2024
Workplace Trainer
Anglicare
06.2017 - Current
Aged Care Trainer and Assessor
Quensford College
03.2015 - 11.2017
High School Diploma -
Upskilled
High School Diploma -
Bedford College
High School Diploma -
TAFE NSW
Master of Science -
Dhaka University