Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Hi, I’m

RUMIKO Imai

35 Kemp Street, Granville,NSW
RUMIKO Imai

Summary

Energetic and multilingual worker in hospitality industry with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.

Overview

6
years of professional experience
3
Certification

Work History

Esthelip Beauty Salon

Beauty Salon Manager
07.2021 - 09.2022

Job overview

  • Oversaw salon employee performance, facility cleanliness and sales.
  • Worked to continuously increase salon business through effective sales, service and operations policies.
  • Controlled inventory by tracking expenses, purchases and shelf stock.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Consistently received positive feedback from guests on performance reviews.
  • Developed marketing content such as blogs, promotional materials and advertisements for social media.

KIDS LINE

Babysitter and Tutor
11.2019 - 06.2021

Job overview

  • Communicated positively with children and guardians.
  • Prepared healthy, age-appropriate snacks and meals.
  • Assisted children with homework assignments and special projects across different subjects.
  • Offered age-appropriate, fun and educational activities for children ranging in age from two to twelve.
  • Educated students in basics of English grammar and conversational speaking.
  • Assisted with the housework by vacuuming, washing dishes, disposing of trash, doing the laundry and cleaning bathroom.

Yoga Studio Insea

Reception and Membership Sales
11.2017 - 10.2019

Job overview

  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Kept front desk, lobby, locker room and studio clean, clutter-free and orderly to present attractive atmosphere.
  • Monitored check-ins to identify delinquent accounts and collect payments.
  • Directed guests and appointments to increase membership enrolments.

All Nippon Airways

Airport Passenger Service Agent
04.2016 - 10.2017

Job overview

  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Escorted handicapped and young passengers from terminal to aircraft.
  • Oversaw ticketing, gate, ramp and arrival services.
  • Tagged baggage and routed to appropriate location for loading and screening.
  • Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
  • Checked in luggage and confirmed all carry-on items met federal guidelines.
  • Announced flight status updates and information about gate changes.
  • Created documents of aircraft and passenger information for the upcoming flights.

Education

Toyo University
Tokyo, Japan

Bachelor of Arts from Global Studies
03.2016

University Overview

  • Received Global Student Scholarship from Saitama Prefectural Government
  • Received Toyo Global Diamond Scholarship from Toyo Uni.

Agnes Scott College
Atlanta, USA

A Year Study Abroad Program from International And Intercultural Communication
08.2014

Skills

  • Customer Satisfaction
  • Brand Promotion
  • Company Culture and Values
  • Special Needs Assistance
  • Emergency Procedures
  • Computer Reservation Software
  • Phone Inquiries
  • Active Learning
  • Basal level of Microsoft Words, PowerPoint, Excel
  • Shift Management
  • Operational Efficiency
  • Social Media Platforms
  • Cleanliness and Sanitation

Languages

Japanese
Native or Bilingual
English
Full Professional
Chinese (Mandarin)
Limited Working
Korean
Limited Working

Certification

  • RSA (QLD)
  • International Driving License
  • RYT 200 (Registered Yoga Teacher)

Timeline

Beauty Salon Manager

Esthelip Beauty Salon
07.2021 - 09.2022

Babysitter and Tutor

KIDS LINE
11.2019 - 06.2021

Reception and Membership Sales

Yoga Studio Insea
11.2017 - 10.2019

Airport Passenger Service Agent

All Nippon Airways
04.2016 - 10.2017

Toyo University

Bachelor of Arts from Global Studies

Agnes Scott College

A Year Study Abroad Program from International And Intercultural Communication

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RUMIKO Imai