Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

Rupert O'Neill

Southbank,Vic

Summary

Customer-oriented Waiter, Barista and Bartender, with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.

Overview

7
7
years of professional experience
3
3

Certifications

Work History

Disability Support Worker

Private Residence
03.2024 - Current
  • Drove clients safely to social activities and appointments.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.

Bartender and Section Waiter

Albert Park Hotel
09.2023 - 03.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Waiter, Barista and Bartender

Foxeys Hangout
11.2021 - 04.2023
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Train newly hired staff in coffee making and food service.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Gained extensive experience as a Bartender and section waiter.

Restaurant Waiter

Main Ridge Estate
11.2020 - 04.2021
  • Built extensive knowledge of wine lists
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Barista and Dishie

Red Hill Cellar and Pantry
07.2019 - 09.2020
  • I worked for over a year as a dishwasher and barista, where I was first trained to make coffee and work in the hospitality environment.

Farm Worker

Frances And Jean Estate
03.2018 - 04.2019


  • I was responsible for several hundred animals and performing all of the tasks that went with maintaining the heard.
  • I have developed my skills of working hard in all weather conditions, showing initiative with challenging situations and working independently when required.

Education

Bachelor of Business - Finance

RMIT

High School Diploma -

Woodleigh School
Baxter, VIC
11.2022

Victorian Certificate of Education - undefined

2022

Skills

  • Responsible Serving
  • Alcohol Ordering
  • Glassware Management
  • Responsible Alcohol Service
  • Cash Register Operation
  • Customer Service
  • Section Waiting
  • Coffee Making
  • New Hire Training

Additional Information

  • Address: , 120 Sturt St, Southbank 3006

Certification

Responsible Service of Alcohol

Food Handling Certificate Level 1

RGIT Barista Coffee Making Course

Timeline

Disability Support Worker

Private Residence
03.2024 - Current

Bartender and Section Waiter

Albert Park Hotel
09.2023 - 03.2024

Waiter, Barista and Bartender

Foxeys Hangout
11.2021 - 04.2023

Restaurant Waiter

Main Ridge Estate
11.2020 - 04.2021

Barista and Dishie

Red Hill Cellar and Pantry
07.2019 - 09.2020

Farm Worker

Frances And Jean Estate
03.2018 - 04.2019

Bachelor of Business - Finance

RMIT

High School Diploma -

Woodleigh School

Victorian Certificate of Education - undefined

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Rupert O'Neill