Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alycia Pacitto

Robina,QLD

Summary

Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable shopping/dining experiences. Dependable retail sale and hospitality professional with experience in dynamic environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

4
4
years of professional experience

Work History

Disability Support Worker

NDIS
01.2022 - 04.2023
  • Provided assistance in daily living activities.
  • Adhered to company requirements for participant interactions and care standards.
  • Entertained, conversed, and accompanied young participant on buses for outings to shops and movies.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Assisted with meal preparation and bed time routine.

Retail Sales Assistant

Purity Lace - Pop Up Shop
09.2022 - 10.2022
  • Greeted customers and helped with product questions, selections, and purchases.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Opened and closed store independently.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Listened to customer needs and desires to identify and recommend optimal products.

Waitress

Crew Cafe
01.2022 - 05.2022
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.

Model

Kylee Joy
04.2020 - 05.2022
  • Adapted quickly to changing environments for continued professionalism under pressure.
  • Remained focused, motivated and professional throughout long shoots and events.
  • Maintained high levels of professionalism in over 2 shoots.
  • Secured repeat bookings through outstanding professionalism and versatility.
  • Created looks according to brand directives through photographer, stylist and makeup artist collaboration.
  • Assisted makeup artists and hair stylists in creating original, unique looks for varied shoots.
  • Promoted products by posing for photo shoots.

Babysitter

Various Families
01.2020 - 03.2021
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Prepared healthy, age-appropriate snacks and meals.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Encouraged children to be understanding and patient with others.

Crew Volunteer

Reliable Education Summit
03.2019 - 03.2019
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Represented organization positively and professionally while providing the Reliable community with assistance throughout the summit.

Education

Cert 3 & 4 in Fitness - Personal Training

NHFA
Gold Coast
12.2023

Senior First Aid - First Aid

NHFA
Gold Coast
2022

Provide Responsible Service of Alcohol - RSA

CTA Training Specialists
09.2021

High School Certificate -

Merrimac State High School
Mermaid Waters, QLD
2021

Skills

  • Responsible Alcohol Service
  • Safe Serving Knowledge
  • Patron Rapport
  • Attending Multiple Customers
  • Handling Difficult Customers
  • Customer Service
  • Serving and Bussing
  • Prepare Cocktails
  • Clear and Effective Communication

Timeline

Retail Sales Assistant

Purity Lace - Pop Up Shop
09.2022 - 10.2022

Disability Support Worker

NDIS
01.2022 - 04.2023

Waitress

Crew Cafe
01.2022 - 05.2022

Model

Kylee Joy
04.2020 - 05.2022

Babysitter

Various Families
01.2020 - 03.2021

Crew Volunteer

Reliable Education Summit
03.2019 - 03.2019

Cert 3 & 4 in Fitness - Personal Training

NHFA

Senior First Aid - First Aid

NHFA

Provide Responsible Service of Alcohol - RSA

CTA Training Specialists

High School Certificate -

Merrimac State High School

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Alycia Pacitto