Rupinder Kaur
CRANEBROOK,NSW
Summary
I am interesting to obtain a position in a dynamic organization where I can utilize my skills and experience. I have gained essential workplace knowledge and skills which I am sure can be utilized at your business.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service & Barista
Lilibits’ Cafe
Marsden Park, Australia
01.2019 - Current
- Opening and closing of café, stock handling and store keeping
- Maintain cleanliness, taking customers' order, making coffee and other beverages
- Helping hand in sandwiches and salad preparation
- Taking catering orders and fulfil them
- Change bins, refilling of food items in the fridge as well as syrups
- Cooking meat, making fries and fish
- Unloading of food supplies and store them safely in the store and does all other café stuff, making staff roster, recruit staff, order food supplies and train staff time to time
Customer Service (Part-time)
BOQ Carlingford Branch
Carlingford, Australia
01.2021 - 12.2022
- Helping walk ins with there enquiries about accounts and introducing them to new products of our Bank according to there needs
- Installing web application on customers' phones and introducing them to certain daily use features like POF, Statements, Debit card activation or blocking, transactions and balance checks
Café Manager
Healthy Cravings Café
Blacktown, Australia
01.2015 - 01.2019
- Opening and closing of café, stock handling and store keeping
- Maintain cleanliness, taking customers' order, making coffee and other beverages
- Helping hand in sandwiches and salad preparation
- Taking catering orders and fulfil them
- Change bins, refilling of food items in the fridge as well as syrups
- Cooking meat, making fries and fish
- Unloading of food supplies and store them safely in the store and does all other café stuff, making staff roster, recruit staff, order food supplies and train staff time to time
Data Entry Operator
MILK PLANT MOHALI
Chandigarh, India
01.2014 - 05.2015
- Evaluated source documents to locate information needed for each data entry field
Office Administrator
SAN GLOBAL PVT LTD.
Ludhiana, India
01.2012 - 01.2014
- Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and compliant financial records
Education
Masters - Professional Accounting
Holmes Institute
01.2018
High School Diploma - Computer Application course
Institute of Software Technologies
Mohali, Punjab, India01.2014
Master of commerce -
Panjab University
Chandigarh, Punjab, India01.2012
Bachelor of commerce -
Government College for Girls sector-42
Chandigarh, Punjab, India01.2012
Some College (No Degree) - Diploma in Business Management
OZ STAR ACADEMY
Australia Skills
- Excellent customer service skills
- Interpersonal skills
- Communication skills
- Cash register handling
- Product scanning knowledge
- Managing skills
- Organizing skills
- Customer focused skills
- Attention to detail
- Health & safety knowledge
- Time management skills
- Food knowledge
- Problem solving
- Quick learner
- Microsoft Office proficiency
- Identifying errors
- Mail handling
- Data collection and reporting
- Sorting and labelling
- Office administration
References
Available on request
Languages
Punjabi
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Certification
- Professional degree in accounting 2018
- First aid, CPR and emergency support certification 2025
- Full and valid drivers license
Timeline
Customer Service (Part-time)
BOQ Carlingford Branch
01.2021 - 12.2022
Customer Service & Barista
Lilibits’ Cafe
01.2019 - Current
Café Manager
Healthy Cravings Café
01.2015 - 01.2019
Data Entry Operator
MILK PLANT MOHALI
01.2014 - 05.2015
Office Administrator
SAN GLOBAL PVT LTD.
01.2012 - 01.2014
Masters - Professional Accounting
Holmes Institute
High School Diploma - Computer Application course
Institute of Software Technologies
Master of commerce -
Panjab University
Bachelor of commerce -
Government College for Girls sector-42
Some College (No Degree) - Diploma in Business Management
OZ STAR ACADEMY