Rebecca Agiomantis
SYDNEY,NSW
Summary
Organized client liaison professional with experience in appointment coordination, therapy intake, and records management. Known for clear communication, strong client service, and timely problem-solving in busy healthcare settings.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Client Liaison Officer
The Speech and OT Centre
Lidcombe
01.2024 - Current
- Supported client appointment coordination across speech and occupational therapy services.
- Handled client enquiries for speech and occupational therapy center.
- Booked assessments with therapists and families.
- Maintained client records and referral details.
- Communicated appointment changes to clients and practitioners.
- Supported intake process for new therapy clients.
- Prepared client information for therapy sessions.
- Liaised with families about service options and next steps.
- Resolved any customer complaints or issues in a timely manner.
- Developed detailed reports for clients on a regular basis, outlining progress and achievements.
- Provided clients with detailed office information to facilitate their inquiries., answered concerns and set up appointments by telephone.
- Coordinated with internal teams to ensure that all client requests were addressed promptly and accurately.
- Negotiated contracts with clients while ensuring compliance with company policies and procedures.
Swimming Instructor
Swimz
Guildford
03.2022 - 12.2024
- Instructed Swimz swimmers on stroke technique and water safety.
- Planned Swimz lesson plans for beginner and advanced classes.
- Demonstrated breathing drills, kickwork, and pool entry skills.
- Monitored swimmer behavior and enforced Swimz pool safety rules.
- Prepared Swimz equipment before lessons and secured gear afterward.
- Communicated progress updates with parents and Swimz management.
- Mentored junior instructors on class control and lesson delivery.
- Demonstrated swimming skills to students while providing corrective feedback.
Education
High School Diploma -
Chesterhill
Skills
- Appointment scheduling
- Client records management
- Referral coordination
- Therapy intake
- Report preparation
- Calendar management
- Data entry
- Records administration
- Policy compliance
- Client relations
- Clear communication
- Attention to detail
- Problem solving
- Relationship building
- Conflict resolution
- Administrative assistance
- Schedule coordination
- Customer service expertise
- Administrative support
- Professional telephone demeanor
- Client profile building
- Customer focus
- Client support
- Payment processing
- Follow-up skills
- File management
Certification
- Cpr
- WWCC
Timeline
Client Liaison Officer
The Speech and OT Centre
01.2024 - Current
Swimming Instructor
Swimz
03.2022 - 12.2024
High School Diploma -
Chesterhill