Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Ruslan Zubenko

Mackay,QLD

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

3
3
years of professional experience

Work History

Shift Manager

McDonald's North
09.2024 - Current
  • Displayed effective leadership capabilities
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.

Fast Food Worker

McDonald's Andegrove
01.2022 - 09.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.

Education

Certificate of Music Education in Piano - Music Education

Kharkov Children's Music School No. 9
Ukraine, Kharkov Sity
06.2021

High School Diploma -

Kharkov Gymnasium Number 47
Ukraine, Kharkov Sity
05.2022

Certificate of Music Education in Violin - Music Education

Kharkov Children's Music School No. 9
Ukraine, Kharkov Sity
06.2022

Certificate II - Certificate II in Sampling And Measurement

Mackay North State High School
Mackay North, QLD
09.2023

Certificate III - Certificate III in Laboratory Skills

Mackay North State High School
Mackay North, QLD
10.2023

High School Diploma -

Mackay North State High School
Mackay North, QLD
11.2023

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Time Management
  • Critical Thinking
  • Team Leadership
  • Complex Problem-Solving

Additional Information

Relocated from Ukraine to Mackay, Queensland, Australia, in July 2022. Began working as a casual crew member at McDonald's Andergrove in January 2022, then advanced to a part-time Crew Trainer in January 2023. In September 2024, transitioned to a part-time Shift Manager at North McDonald's.

Languages

Ukrainian
Native or Bilingual
Russian
Native or Bilingual
English
Full Professional

Timeline

Shift Manager

McDonald's North
09.2024 - Current

Fast Food Worker

McDonald's Andegrove
01.2022 - 09.2024

Certificate of Music Education in Piano - Music Education

Kharkov Children's Music School No. 9

High School Diploma -

Kharkov Gymnasium Number 47

Certificate of Music Education in Violin - Music Education

Kharkov Children's Music School No. 9

Certificate II - Certificate II in Sampling And Measurement

Mackay North State High School

Certificate III - Certificate III in Laboratory Skills

Mackay North State High School

High School Diploma -

Mackay North State High School
Ruslan Zubenko