Rutendo Zulu
FARLEY
Summary
Dynamic professional with proven expertise in task delegation and sales promotion, demonstrated at Porkys and Blue Track Investments. Excelled in boosting customer retention through exceptional service and meticulous attention to order accuracy. Skilled in complaint handling and inventory management, ensuring top-notch dining and shopping experiences. Achieved significant improvements in service quality and financial planning.
Overview
9
9
years of professional experience
Work History
Waitress Supervisor
Porkys
03.2019 - 08.2021
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Provided detailed daily reports on sales figures resulting in better financial planning and budgeting.
Merchandiser
Blue Track Investments
10.2012 - 12.2018
- Inspected merchandise for quality and arranged proper display location on floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
Education
No Degree - Disability And Aged Care
Quality Care Training Institute
Sydney, NSWAged Care ,Child Care ,First Aid
Chilton Au Pair
South Africa08-2022
Skills
- Task delegation
- Complaint handling
- Order accuracy
- Sales promotion
Languages
English
Full Professional
Timeline
Waitress Supervisor
Porkys
03.2019 - 08.2021
Merchandiser
Blue Track Investments
10.2012 - 12.2018
No Degree - Disability And Aged Care
Quality Care Training Institute
Aged Care ,Child Care ,First Aid
Chilton Au Pair
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