Ruth Elford
Goulburn,NSW
Summary
Hands on background in care and customer service. Skilled in assisting with customer needs and providing adequate support. Quickly resolving issues, handling conflicting priorities, remaining flexible and striving to exceed goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Domestic Care Assistant
Australian Unity
Goulburn, NSW
07.2023 - Current
- Provided transportation assistance for medical appointments, grocery shopping, and errands to support clients'' autonomy.
- Conducted ongoing assessments of clients'' needs, adjusting care plans as necessary to maintain a high level of personalised support.
- Implemented effective time management strategies to balance multiple caregiving responsibilities while ensuring high-quality service provision consistently.
- Established trusting relationships with clients through active listening and empathetic communication skills, fostering a positive caregiving atmosphere.
- Safeguarded client privacy by upholding strict confidentiality standards concerning personal information and medical records.
- Utilized problem-solving skills to address emergent situations effectively while maintaining the safety of clients at all times.
- Performed light housekeeping tasks to maintain a clean, safe, and organized living environment for clients.
Childcare Educator
Jumpstart Early Learning
Goulburn, NSW
02.2023 - 07.2023
- Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Collaborated with parents to address individual child needs and discuss progress reports regularly.
- Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
- Maintained safety and cleanliness by sterilizing toys and surfaces.
- Established a safe, secure, and inclusive classroom setting where all children felt welcomed and valued.
- Maintained accurate records of attendance, meal counts, emergency contact information, ensuring compliance with state regulations.
Checkout Supervisor
Kmart
Goulburn, NSW
12.2021 - 02.2023
- Enhanced customer satisfaction by efficiently managing checkout processes and addressing concerns promptly.
- Resolved customer complaints professionally, turning negative experiences into positive ones whenever possible.
- Maintained a clean, organized, and well-stocked checkout area, enhancing the shopping environment for customers.
- Streamlined workflow for faster checkouts and reduced waiting time for customers.
- Promoted an atmosphere of teamwork among staff members, leading to better communication and increased efficiency.
- Oversaw inventory management at the front end, ensuring adequate stock levels while minimizing overstock situations.
Education
Goulburn High School
Goulburn, NSW11.2022
Skills
- Compassionate Caregiving
- Housekeeping tasks
- Emotional Support
- Adaptable approach
- First aid and safety
- Documentation
- Schedule Management
- NSW Driver's License
- Decision-Making
Certification
First aid
Timeline
Domestic Care Assistant
Australian Unity
07.2023 - Current
Childcare Educator
Jumpstart Early Learning
02.2023 - 07.2023
Checkout Supervisor
Kmart
12.2021 - 02.2023
Goulburn High School