Ruth Miller
Glen Waverley,VIC
Summary
Proven Medical Receptionist with a track record of enhancing patient satisfaction and streamlining front desk operations at Advocate Medical Centre. Skilled in appointment scheduling and maintaining strict confidentiality, demonstrated through improved data accuracy and reduced no-show rates. Excels in telephone etiquette, offering friendly and efficient service.
Efficient and Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 20 years.
Overview
15
15
years of professional experience
Work History
Medical Receptionist
Forest Hill Medical Center
Victoria
02.2014 - 06.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Medical Receptionist
Advocate Medical Center
Victoria
02.2009 - 05.2014
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Managed multi-line phone system and pleasantly greeted patients.
Education
No Degree - Office Management
Chadstone High School
VictoriaSkills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
Timeline
Medical Receptionist
Forest Hill Medical Center
02.2014 - 06.2024
Medical Receptionist
Advocate Medical Center
02.2009 - 05.2014
No Degree - Office Management
Chadstone High School